Security Incident Response indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Indicators included in the Security Incident Response Platform Analytics Solution, available as an application on the ServiceNow Store.

    For more information, see Security Incident Response (com.snc.security_incident.analytics).

    Indicator Version introduced
    SI - Incident Moderate Risk Pre-Kingston
    % of open security incidents not updated in last 30 days Pre-Kingston
    SI - Incident Priority 1 Pre-Kingston
    Number of security incidents closed on first assignment Pre-Kingston
    Average age open security incidents Pre-Kingston
    Number of open security incidents Pre-Kingston
    SI - Average Duration Time Pre-Kingston
    Summed duration of closed security incident tasks Pre-Kingston
    Average close time of security incident tasks Pre-Kingston
    SI - Incident Very High Risk Pre-Kingston
    Number of closed security incident tasks Pre-Kingston
    % of security incidents not resolved Pre-Kingston
    SI - Incident All Risk Pre-Kingston
    SI - Incident Business Criticality - non-critical Pre-Kingston
    Average resolution time of closed security incidents Pre-Kingston
    Average close time of security incidents Pre-Kingston
    % of open security incidents that have been reassigned Pre-Kingston
    Security Incidents - Closed Pre-Kingston
    #of open security incidents not updated in the last 5 days Pre-Kingston
    Summed re-assignment of open security incidents Pre-Kingston
    Average re-assignment of open security incidents Pre-Kingston
    % of security incidents closed by mitigating threat Pre-Kingston
    SI - Average Time To Identify Pre-Kingston
    Summed age of open security incidents Pre-Kingston
    SI - Incident Severity 1 Pre-Kingston
    % of new security incidents Pre-Kingston
    #of open security incidents not updated in the last 30 days Pre-Kingston
    % of security incidents closed on first assignment Pre-Kingston
    SI - Incident Priority 2 Pre-Kingston
    SI - Incident Severity 2 Pre-Kingston
    SI - Incident Impact 2 Pre-Kingston
    Number of open security incidents reassigned Pre-Kingston
    SI - Incident Priority All Pre-Kingston
    #of security incidents closed on the same day opened Pre-Kingston
    SI - Incident Business Criticality - high Pre-Kingston
    SI - Total Incident Count Pre-Kingston
    % of security incidents closed on the same day opened Pre-Kingston
    SI - Incident Impact All Pre-Kingston
    SI - Incident Impact 1 Pre-Kingston
    Security incident backlog growth Pre-Kingston
    %of new critical security incidents Pre-Kingston
    Number of closed security incidents Pre-Kingston
    Summed duration of closed security incidents Pre-Kingston
    Sum of age of open security incidents Pre-Kingston
    Average age of last update of open security incidents Pre-Kingston
    %of open security incidents not updated in last 5 days Pre-Kingston
    SI - Denial of Service Pre-Kingston
    SI - Incident High Risk Pre-Kingston
    SI - Incident Severity All Pre-Kingston
    Number of new security incidents Pre-Kingston
    Summed age of last update of open security incidents Pre-Kingston
    SI - Incident Business Criticality – critical Pre-Kingston
    Average Time to Identity (Weekly) Pre-Kingston
    Average Time to Contain (Weekly) Pre-Kingston
    Average Time to Eradicate (Weekly) Pre-Kingston
    New Security Incidents This Week Pre-Kingston
    Security Incidents Closed This Week Pre-Kingston
    Number of Security Incidents by Priority Pre-Kingston
    New vs. Closed Security Incidents (Weekly) Pre-Kingston
    Security Incident Map Pre-Kingston
    Business Services with Security Incidents - Business Impact Pre-Kingston