Configuring user experience analytics

An admin can configure Service Portal and web applications built on the ServiceNow® mobile platform to track user analytics.

Configuration overview

User Experience Analytics plugin

The Usage Insights plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform in a new Vancouver instance, and in upgraded instances. The plugin is responsible for:

• Checking hourly for new applications to register with the ServiceNow
• Providing access to the User Experience Analytics Dashboard.
  Note:

  Usage Insights is not supported for on-prem instances.

• Configure Usage Insights settings
  You can enable or disable Usage Insights for specific applications via the Usage Insights settings table.
• Set up Usage Insights
  An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.
• User privacy, tracking, and user consent management in Usage Insights
  Usage Insights relies on tracking user activity to measure the adoption, retention, and usage of KPIs to help you make better product and implementation decisions.
• Domain separation in Usage Insights
  Domain separation is unsupported for Usage Insights.
• Integrate Usage Insights with Platform Analytics
  Get updates to the Usage Insights Performance Analytics Integration plugin from the ServiceNow Store.