Knowledge Management indicators
Indicators included in the Knowledge Management Platform Analytics Solution.
For more information, see Knowledge Management (com.snc.pa.knowledge_v2).
| Indicator | Version introduced |
|---|---|
| Total rating of published knowledge articles | Pre-Kingston |
| Sum of rating of new knowledge feedback | Pre-Kingston |
| Number of active questions | Pre-Kingston |
| Number of published articles viewed | Pre-Kingston |
| Average time to publish knowledge articles | Pre-Kingston |
| Number of published articles used | Pre-Kingston |
| Average views per knowledge article | Pre-Kingston |
| Average view count of published articles | Pre-Kingston |
| Number of incidents deflected by knowledge | Pre-Kingston |
| Number of active questions answered | Pre-Kingston |
| Average question answer count | Pre-Kingston |
| Number of new knowledge feedback | Pre-Kingston |
| Number of published articles flagged | Pre-Kingston |
| Number of new knowledge articles | Pre-Kingston |
| Sum view count of published knowledge articles | Pre-Kingston |
| % of published articles marked not useful | Pre-Kingston |
| % of published articles marked useful | Pre-Kingston |
| Number of knowledge articles viewed | Pre-Kingston |
| Number of unique users viewing knowledge articles | Pre-Kingston |
| Sum use count of published knowledge articles | Pre-Kingston |
| Number of published knowledge articles | Pre-Kingston |
| Average article rating | Pre-Kingston |
| % of use of knowledge articles viewed | Pre-Kingston |
| % of published articles flagged | Pre-Kingston |
| Average use per knowledge article | Pre-Kingston |
| % of published articles viewed | Pre-Kingston |
| % of questions answered | Pre-Kingston |
| Number of flagged knowledge articles | Pre-Kingston |
| Number of published articles marked useful | Pre-Kingston |
| Average question view count | Pre-Kingston |
| % of published articles used | Pre-Kingston |
| % of flagged knowledge articles | Pre-Kingston |
| Summed duration of published articles | Pre-Kingston |
| Number of published knowledge articles marked not useful | Pre-Kingston |
| Number of new knowledge feedback rated | Pre-Kingston |
| Number of knowledge articles used | Pre-Kingston |
| Number of knowledge articles | Pre-Kingston |
| Indicator | Version Introduced |
|---|---|
| % of Knowledge Articles Published | London |
| Average Click Rank | London |
| Average Time to Publish | London |
| Click Through Rate | London |
| Monthly Average Article Rating | London |
| Number of Active Users Who Performed Searches — Monthly | London |
| Number of Active Users Who Viewed Articles — Monthly | London |
| Number of Knowledge Articles Active | London |
| Number of Knowledge Articles Published | London |
| Number of Knowledge Articles Rated — Monthly | London |
| Number of Knowledge Searches with Rank — Monthly | London |
| Number of Knowledge Searches — Monthly | London |
| Sum of Knowledge Article Rating — Monthly | London |
| Sum of Knowledge Search Ranks — Monthly | London |
| Average Click Rank for Unauthenticated Users | Quebec |
| Click Through Rate for Unauthenticated Users | Quebec |
| Number of Article Views by Unauthenticated Users — Monthly | Quebec |
| Number of Knowledge Searches by Unauthenticated Users — Monthly | Quebec |
| Number of Knowledge Searches with Click Rank for Unauthenticated Users — Monthly | Quebec |
| Sum of Knowledge Search Ranks by Unauthenticated Users — Monthly | Quebec |