Chart options in KPI Details
Summarize
Summary of Chart options in KPI Details
The KPI Details Chart options menu provides users the ability to customize the visualization of indicators by allowing them to show, hide, or modify various aspects. These options are user-specific and are categorized into analysis, time series, and chart type options.
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Key Features
- Analysis Options:
- Targets: Displays desired scores for the indicator, available only if configured.
- Thresholds: Shows the normal score range for the indicator, available only if configured.
- Forecast: Enables forecasting based on existing trends, available if configured.
- Trend: Displays the linear trend over time, not available for indicators filtered on multiple elements.
- Comments: Shows comments related to the indicator from the Analytics Hub.
- Labels: Displays main time series values, excluding derived lines like targets.
- Statistics: Activates a set of statistics including number of scores, max, min, sum, avg, median, change, change %, and standard deviation.
- Time Series Options: Controls the type of measurements displayed in the chart, including Score, Change, and Change %.
- Chart Type Options: Offers various chart visualizations such as Line, Spline, Area, and Column.
Key Outcomes
By utilizing these chart options, ServiceNow customers can enhance their data visualization, enabling better analysis and interpretation of key performance indicators. The ability to customize indicators according to user preferences aids in achieving a clearer understanding of performance trends and outcomes.
The KPI Details Chart options menu enables you to show, hide, or change aspects of an indicator visualization. Selected chart options persist per user for each indicator. Chart options are divided into analysis, time series, and chart type options.
Analysis options
- Targets
- Targets are the desired scores for the indicator. Select to show indicator targets on the visualization. If no targets are configured on the indicator, this option is not available.
- Thresholds
- Thresholds define a normal range of scores for an indicator. Select to show indicator thresholds on the visualization. If no thresholds are configured on the indicator, this option is not available.
- Forecast
- Forecasts enable you to forecast future scores based on existing trends. To configure forecasts, see Performance Analytics scores forecasts. If forecasts are not configured on the indicator, this chart option is not available.
- Trend
- Shows the linear trend in score values over the selected time period. Trends are not available for indicators that are filtered on multiple elements.
- Comments
- Select to show comments added to the indicator in the Analytics Hub or generated by system calculations. System calculations include notifications for breaching thresholds.
- Labels
- Labels show the main time series values of the indicator. Labels are not shown for derived time series lines such as targets and thresholds.
- Statistics
- Activate to display a set of statistics for the indicator over the selected date range. For details, see the Statistics section of this topic.
Statistics
When the Statistics chart option is activated, KPI Details shows the following statistics, across the date range that the chart shows:
- No. of scores
- The number of indicator scores in the selected time range.
- Max
- The highest, or maximum, score value in the selected time range.
- Min
- The lowest, or minimum, score value in the selected time range.
- Sum
- The sum of scores in the selected time range.
- Avg
- The average score in the selected time range, calculated by dividing the sum by the number of scores. The average is preferable to the median when you have a normal distribution of scores with no or few outliers.
- Median
- The middle number in the distribution of scores. Half the scores are higher than this number and half the scores are lower. The median is preferable to the average when the scores include one or more outliers, such as 130 in the series 2,3,3,5,7,130. If there is a large difference between the average and the median, the median is probably the more meaningful statistic.
- Change
- The difference between the last score and the first score in the selected time range.
- Change %
- The difference between the last score and the first score in the selected time range, as a percentage of the first score.
- Standard deviation
- The amount of variation from the average value among the scores in the selected time range. A low standard deviation means that the scores are close to the average. KPI Details calculates the sample standard deviation, not the population standard deviation.
Not all statistics are applicable to every indicator. On the indicator record, you can exclude those statistics that do not apply from appearing in either KPI Details or the Analytics Hub. For example, you can exclude the Change % statistic from appearing for indicators whose unit is percentage. For more information, see Advanced indicator settings.
Time series options
- Score (default)
- Change
- Change %
Chart type options
- Line (default)
- Spline
- Area
- Column