Tracked web analytics fields for Usage Insights

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Usage Insights collects data from web applications. These tables list the fields that are tracked. Reports and charts are generated from these fields.

    For more information about using the data, see Viewing user analytics.

    Collected data according to web session

    Name Description Sample output value
    UserID  User Experience Analytics internal user ID (sequential ID)  1
    Hashed User Id  SHA256 hash of the user's ServiceNow sys_id  f4a9baa650ab13d429abacf9f8c78d14fcf5c 
    SessionId  Unique session ID 
    SessionIndex  Sequential index of the specific user's session  5
    StartTime  Session's start time in UTC format  2023-03-23T23:59:58
    Session Duration  Session's duration in milliseconds  5165
    DeviceType  Phone / Tablet / Desktop  Phone
    Device  Device’s make and model. Only for mobile and tablet devices. iPhone 12
    OSType  Device's operating system  iOS
    OSVersion  Version of the OS  16.5
    City-Level Location  City location is translated from the end user's IP address. IPs aren't stored on the database. The IPs are only used to provide a city-level location approximation.  Los Angeles, California
    Browser Type  Type of the web browser  Chrome
    Browser Version  Version of the web browser (Chrome) 30.0
    Locale  User locale string  EN-US

    Collected data for each page visit

    Name Description Sample output value
    Description Additional information about the data collected in a page visit Home Page
    PageId The page's unique identifier  home
    StartTime Relative start time within the session 2023-03-23T23:59:58

    Collected data for customer events (optional)

    These events can be added by calling client-side APIs. 
    Name Description Sample output value
    Name Name of the event  Submit Catalog Request
    Time Event time (in milliseconds) from the beginning of the session)  945

    Collected data for event properties

    Name Description Sample output value
    PageId ID of the current page  home
    Property Name & Value  Key value collection of property names and values  {"Version" : "1.0", “Active” : “false”} 

    Collected data for optional properties

    Name Description Sample output value
    Property Name & Value  Key value collection of property names and values  {“Language” : “English”}