Examining indicators with KPI Details
Summarize
Summary of Examining Indicators with KPI Details
The KPI Details feature allows you to analyze your key performance indicators (KPIs) by exploring forecasts, trends, targets, and thresholds. It provides filtering options by breakdown elements and time series aggregations, enhancing your ability to manage performance effectively.
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Key Features
- Header: Displays the indicator's name, date selector, current score, and changes compared to the previous score. It indicates improvement or decline through color coding and directional arrows. Real-time scores can be toggled based on user access, with targets and gaps also displayed.
- Indicator Chart: Includes a date picker for the desired range, a time series graph, and options for time aggregation. It allows you to view associated records for specific dates.
- Sidebar: Offers controls for filtering breakdowns, viewing KPI Signals, and setting targets or thresholds.
- Process Analysis: A button to initiate a Process Optimization analysis on the selected indicator.
Key Outcomes
By utilizing the KPI Details feature, ServiceNow customers can gain deeper insights into their KPIs, track performance against targets, and identify trends over time. This functionality helps organizations make informed decisions to optimize processes and improve overall performance.
The KPI Details feature enables you to delve into the information behind your key performance indicators. Apply forecasts, trends, targets, and thresholds. Filter by breakdown element or apply time series aggregations.
KPI Details has several sections:
Header
The header contains the name of the indicator, a date selector (default: last data collection), and the score on that date. The absolute and percentage differences between that score and the previously collected score are shown. If the indicator has Maximize or Minimize set, the color of the score and the score change direction arrow indicates whether the score is improving or getting worse.
The date selector uses whatever calendar the indicator uses.
If real-time scores are enabled for the indicator, select in the header whether to view them, using the clock icon 
. This icon is transparent when real-time scores are disabled and solid when they are enabled 
. For more information, see Real-time scores.
If a target is set for the selected date, the header shows the target value and the gap between the score on that date and the target, in both absolute and percentage terms. If both target and forecast are shown, as set in Chart options in KPI Details, a badge shows whether the indicator is on track or off track to meet the target by the review date.
Indicator chart
- The Chart options menu. For more information, see Chart options in KPI Details.
- A date picker to choose the date range of the information in the chart.
- A time series graphic representation of the indicator over time. Click on a point in the graph to see the details for that date.
- A time series aggregation selector. For more information, see Select time aggregation in KPI Details.
- The Show records toggle, which shows you the records associated with the indicator score on the selected date. For more information, see Show, compare, and edit records in KPI Details.
Sidebar
- Filter by breakdown and element
. - View KPI Signals for the indicator (
). See KPI Signals. - Set an indicator target or threshold(
). See Indicator targets in KPI Details.
Process analysis
Besides these three sections, a Run process analysis button lets you launch a Process Mining analysis on the indicator. For more information, see Process Mining.