Request Management indicators
Indicators included in the Request Management (Requested Item) and Request Management (Requests) Performance Analytics Solutions.
| Indicator | Version introduced |
|---|---|
| Summed re-assignment of open requested item | Pre-Kingston |
| Average re-assignment of open requested items | Pre-Kingston |
| Average age of open requested items | Pre-Kingston |
| % of rejected requested items | Pre-Kingston |
| Number of open requested items not updated in last 30 days | Pre-Kingston |
| % of requested items closed before due date | Pre-Kingston |
| Number of open requested items not updated in last 5 days | Pre-Kingston |
| Number of closed requested items cancelled | Pre-Kingston |
| Number of closed requested items rejected | Pre-Kingston |
| Number of open requested items | Pre-Kingston |
| Summed age of open requested item | Pre-Kingston |
| % of open requested items before due date | Pre-Kingston |
| Number of closed requested items | Pre-Kingston |
| Average age of updated since of open requested items | Pre-Kingston |
| Number of requested items closed before due date | Pre-Kingston |
| % of open requested items not updated in last 30 days | Pre-Kingston |
| Average close time of requested items | Pre-Kingston |
| Summed age of updated since of open requested item | Pre-Kingston |
| Number of new requested items | Pre-Kingston |
| Requested items backlog growth | Pre-Kingston |
| Number of open requested items before due date | Pre-Kingston |
| Summed duration of closed requested items | Pre-Kingston |
| % of open requested items not updated in last 5 days | Pre-Kingston |
| % of cancelled requested items | Pre-Kingston |
| Number of open requests before due date | Pre-Kingston |
| Number of new requests | Pre-Kingston |
| % of requests closed before due date | Pre-Kingston |
| Average close time of requests | Pre-Kingston |
| Requests backlog growth | Pre-Kingston |
| Average re-assignments of open requests | Pre-Kingston |
| % of open requests before due date | Pre-Kingston |
| Number of open requests | Pre-Kingston |
| Summed re-assignments of open requests | Pre-Kingston |
| Number of requests closed before due date | Pre-Kingston |
| Summed age of open requests | Pre-Kingston |
| Summed duration of closed requests | Pre-Kingston |
| Number of closed requests | Pre-Kingston |
| % of open requests not updated in last 30 days | Pre-Kingston |
| Average age of updated since of open requests | Pre-Kingston |
| Number of open requests not updated in last 5 days | Pre-Kingston |
| Average age of open requests | Pre-Kingston |
| Summed age of updated since of open requests | Pre-Kingston |
| Number of open requests not updated in last 30 days | Pre-Kingston |
| % of open requests not updated in last 5 days | Pre-Kingston |