Group a report by service catalog variables

You can create reports grouped by variable on a selected service catalog item. In addition you can create filters on the same variable. For example, if a specific mobile phone item has a storage variable, you can create a report that only shows those phones with 32 GB of storage.

Before you begin

Role required: itil, report_user, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

About this task

You can apply these steps to any report type as long as the report source has variables associated with it. If the report source does not have variables, the Variables option does not display in the Group by and Stack by fields.

Note:

List, Box, Trendbox, and Pivot reports cannot use service catalog variables as a primary or secondary Group by. Single Score, Calendar, Control, and Map reports do not support Group by on any fields. List reports can use service catalog variables as columns.

Procedure

1. Perform one of the following actions:
   • On an upgraded instance that has not been fully migrated to Platform Analytics, navigate to All > Reports > Create New.
   • On a new instance or one that has been fully migrated to Platform Analytics, navigate to All > Platform Analytics Administration > Usage and governance > Reports and select New.
2. On the Data tab, give the report a name that reflects the information being grouped.
3. Select a report source that has variables associated with it.
   There are two kinds of report sources.

   Table 1.

   Report source	Description
   Data source	A table with filters applied to provide a single source of information for all users.
   Table	The raw data from a table with no filters applied.

4. Select Next.
5. On the Type tab, select the report type and click Next.
6. On the Configure tab, select Variables from the Group by or Stack by filters.

   
   
   

7. Search for and select the variable associated with the item to group or stack by.
8. Continue to configure and style the report according to its report type.
   See Report types.