I've built my app in Creator Studio, now what?

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of I've built my app in Creator Studio, now what?

    After building your app in Creator Studio by adding forms, automation, and customizing workspace lists, the next step is to submit your app for review. This initiates a deployment request to your admin, who reviews and moves the app into production. Once deployed, your app’s forms become accessible on the ServiceNow AI Platform, integrated within the Service Catalog and Employee Center.

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    App Deployment and Access

    • Deployment Process: Submitting for review sends a deployment request to your admin, who manages the transition to production.
    • Accessing Your App: Post-deployment, forms appear as catalog items in the Service Catalog and Employee Center categories you specified. If associated with taxonomy topics, forms are dynamically displayed in relevant topic pages within Employee Center.
    • Taxonomy and Topics: Taxonomy enables categorization of forms and topics to improve discoverability and organization in Employee Center.

    Fulfillment of Requests

    Fulfillers manage submitted forms and requests through the Request App Workspace on the ServiceNow AI Platform, accessible via All > App Engine > Request App Workspace. This workspace categorizes requests by app and provides filtered lists for easy management. Fulfillers select individual records to view details and update statuses as necessary.

    Note: As an app owner, you cannot access the Request App Workspace unless you also have an admin or the app’s agent role (formatted as <app scope>.agent).

    Continuing Development

    You can further develop your Creator Studio apps in other ServiceNow AI Platform builders, such as ServiceNow Studio, to add advanced features or complex automations. A direct link to open your app in ServiceNow Studio is available on the Creator Studio home page for convenience.

    Additional Considerations

    • Completed form records are not automatically closed, so you may need to configure closure processes and notifications.
    • Some notifications require manual setup to function properly after deployment.
    • Helpful resources, including FAQs and videos on contacting your admin, are available via the Community site.

    You've added forms and automation to your app, and customized the workspace list configurations. Now what?

    What happens after I submit my app for review?

    When you finish creating your app and select to Submit for review, your admin gets a deployment request. They then review your app deployment request and move the app to production.

    After the app is deployed to production, the forms are available on the ServiceNow AI Platform.

    Where do I find my app after it's deployed?

    After deployment, your app lives as forms in the Service Catalog and categories you specified when creating the forms.

    Users can access those forms directly in a Service Catalog, as well as Service Portal and an Employee Center.

    If you associate the app's form with one or more topics, the form will appear in the relevant, dynamically created topic pages in Employee Center. Find out more about topics in Associate a catalog item with a taxonomy topic in Employee Center, and more about taxonomy, which is a categorization method, in Unified Taxonomy for Employee Center.

    Where do fulfillers work on submitted forms?

    Fulfillers access the default workspace on the ServiceNow AI Platform by going to All > App Engine > Request App Workspace. The Request App Workspace displays a category for each app with filtered lists of records, both default and any extra that you added. Fulfillers then select a record to view the details of the request and make updates as needed.
    Note:
    You can't access the Request App Workspace as the owner of an app, though you can access it if you also have an admin or the applicable agent role. The app's agent role is <app scope>.agent, for example, x_snc_app_name.agent.
    Figure 1. Request App Workspace
    All Requests list showing open requests with columns for number, priority, state, assigned to, short description, and task type.

    You can preview and interact with how records appear in the workspace category directly within Creator Studio by navigating to the List categories section of the navigation panel and selecting a record.

    Can I continue developing my app in other ServiceNow AI Platform builders?

    You can open Creator Studio apps in other builders. For example, open it in ServiceNow Studio to add more experiences or complex automations. An Open in ServiceNow Studio link, available from the app's tile on the Creator Studio home page, takes you directly to the app in ServiceNow Studio.

    Get help and check out the FAQs

    Got more questions? Take a look at the Creator Studio FAQs on the Community site!

    You can also watch a quick video on how to contact your admin and check out some helpful resources.