Create an AI-generated experience

Use Now Assist in UI Builder to generate a multi-page experience from a natural language description of what you want to build.

Before you begin

Make sure that you install UI generation and that you have the ui_builder_admin role. For more information, see Install UI generation and Grant UI Builder admin role.

Role required: ui_builder_admin

About this task

You can access the experience generation feature from the UI Builder homepage. You describe the experience you want in natural language—including the name, table, navigation style, and any chart preferences. Now Assist generates a fully connected experience for you to review and save.

Procedure

1. In the application navigator, navigate to All > Now Experience Framework > UI Builder.

   Figure 1. UI Builder Home page

   

2. Select Create in the upper-right corner of the page.
3. Select Experience from the menu that appears.
   A dialog titled Create experience with Now Assist? appears, presenting two options: AI-Generated experience and Continue with Now Assist.
4. Select AI-Generated experience.
   The Experience Generation interface opens. The interface is split into two panels: a left panel containing the Now Assist directions input field, and a right panel that displays guidance on what information to provide.

   Figure 2. Create an experience form

   

5. In the Now Assist directions field, type a description of the experience you want to create.

   Write your description in plain language. Your description can include any combination of the following details:

   • The name of the experience
   • The ServiceNow table your users will work on
   • The navigation style (for example, tabbed navigation)
   • Chart type and data grouping preferences (for example, a pie chart grouped by state)

   You can provide as little or as much detail as you want. The LLM infers any details you omit and applies smart defaults to produce a complete, valid experience.

   Tip:

   If you're unsure what to write, select Try an example to populate the field with a sample description.

   Example description:

   Create an experience called "Change Request Tracker" for tracking Change
   Requests, that uses a tabbed navigation, and that shows a Pie chart that
   groups the data by "state".

6. Select Generate preview.
   Your description is submitted to ServiceNow's LLM. A Generating preview indicator appears in the right panel while the experience configuration is being processed. The right panel header changes to Experience preview (Read-only) and shows a Generated by Now Assist label when generation is complete.

Result

The experience preview appears in the right panel. It displays the proposed experience name, navigation type, page structure, chart parameters, and a live data sample from the identified ServiceNow table. The Regenerate preview and Save and edit experience buttons are set to active.

Related concepts

• Experience Generation
• Use case: Create an AI-generated experience

Review and save an experience preview

After Now Assist generates an experience, review the read-only preview to verify the proposed configuration before saving and opening the experience in UI Builder.

Before you begin

Role required: ui_builder_admin

About this task

The experience preview is a structured summary of what Now Assist proposes to create. It shows the LLM's interpretation of your natural language description. It shows the experience name, navigation style, page types, chart parameters, and a live data sample from the identified ServiceNow table. You can save the experience as-is or update your description and regenerate the preview.

Procedure

1. In the Experience preview panel, review the experience name at the top of the panel.
   The experience name is derived directly from your description. Verify that it matches your intent before saving.
2. Review the Navigation section to confirm the navigation style is correct.
   For example, Navigation: Tabs indicates that the experience uses a tabbed navigation style, which supports working across multiple tasks for short periods of time.
3. Review the Describe the parameters for your pages section to verify the page types and chart parameters.
   1. Check the parameter tags displayed at the top of the section (for example, Chart type: pie, Chart title, and Group by: state) to confirm the chart configuration is correct.
   2. Verify that the three page type cards—Landing page, Filtered list, and Simple record—are shown, confirming that a complete multi-page workspace structure will be created.
4. Review the Table section to confirm that Now Assist identified the correct ServiceNow table.
   The table name and its system name (for example, Change Request (change_request)) are displayed along with a live sample of records from that table. Use the data sample to verify that the correct table has been selected.
5. Do one of the following based on your review:
   • If the preview matches your intent, select Save and edit experience to create the experience and open it in UI Builder.
   • If the preview does not match your intent, update the text in the Now Assist directions field on the left panel and select Regenerate preview to generate a new preview with your updated description.

Result

After selecting Save and edit experience, UI Builder creates the experience and opens the page list view. The page list shows the experience name, URL path, application scope, app shell, and three generated pages: Home (landing page), List, and Record. A banner at the top confirms that Now Assist generated the experience and prompts you to check it for accuracy.

Verify the generated experience

After saving an AI-generated experience, open it in a browser to confirm that all pages, navigation, charts, and record links are functioning correctly.

Before you begin

Role required: ui_builder_admin

About this task

When Now Assist saves a generated experience, it creates three connected pages and wires them to the selected ServiceNow table. Before distributing the experience to users, verify that each page loads correctly and that navigation between pages works as expected. A banner in UI Builder reminds you that the experience was generated by Now Assist and may require review before use.

Procedure

1. From the experience page list in UI Builder, select the URL path link displayed under the experience name to open the experience in a new browser tab.
   The landing page of the experience opens. It displays the experience title, a record count widget, a pie chart (or other configured chart) grouped by the requested field, and a list of records from the selected table.
2. On the landing page, verify the following:
   1. Confirm that the experience title displayed at the top of the page matches the name you requested.
   2. Confirm that the chart is present and displays data grouped by the correct field (for example, grouped by state).
   3. Select a slice on the pie chart and confirm that the list only shows the records matching that slice's value.
   4. Confirm that the record list displays columns and data from the correct table.
3. In the left navigation sidebar, select the link to the list page to navigate to the filtered list view.
   The list page opens, showing all records from the selected table with sortable columns, filter controls, and action buttons including Edit, Export, and New.
4. On the list page, select a record number link to open a specific record.
   The record page opens, displaying the full detail view for that record, including all field sections, tabs, and the activity panel. A breadcrumb tab showing the record number appears in the tab bar, confirming that tabbed navigation is working.
5. On the record page, select the plus sign (+) in the tab bar to verify that the create form for a new record opens correctly.

Result

If all pages load correctly, display the expected data, and navigation between pages works as expected, the generated experience is ready for further customization or distribution. If any element is missing or incorrect, open the experience in UI Builder to make edits, or return to the Experience Generation interface to regenerate with a revised description.

Table 1. Troubleshooting Experience generation issues

Symptom	Cause	Resolution
AI-Generated experience option not visible in UI Builder.	The ui_builder_admin role is not assigned, or the Experience Generation skill is not active.	Assign the ui_builder_admin role to the user. Navigate to Now Assist Admin > Features > Creator and verify that the Experience generation skill is active.
Generated experience does not match the prompt	Prompt lacks sufficient detail about table, chart type, or navigation structure.	Include experience name, chart type, navigation style, and table name in the prompt. Use Try an example to understand expected prompt structure.