Exploring Flow summarization
Summarize
Summary of Exploring Flow summarization
The Flow summarization feature, part of the Now Assist for Creator application, allows users to utilize generative AI to create concise descriptions of flows and subflows. This tool enhances collaboration and reduces the manual effort required to document flow details.
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Key Features
- AI Model Support: Compatible with various AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS.
- Flow and Subflow Summarization: Summaries can be created and viewed via the More Actions menu, with options to generate new summaries or view existing ones.
- Configuration Controls: Administrators can define available options and set skill-level preferences in the Now Assist Admin console.
Key Outcomes
By using flow summarization, ServiceNow customers can expect improved collaboration through clear flow descriptions and a reduction in the time spent on manual documentation. However, users should remain aware of the limitations of AI, testing the outputs for accuracy and appropriateness, especially in critical areas such as healthcare or finance.
Summarize what a flow or subflow does by using generative AI.
Activation
The flow summarization skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.
Benefits
- Enhance collaboration by describing what a flow does.
- Reduce manual effort to generate flow details.
Supported LLMs
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
Flow summaries
You can generate and view flow summaries from the More Actions menu.
From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.
An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.
Subflow summaries
You can generate and view subflow summaries from the More Actions menu.
From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.
An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.