UI Builder Agent

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of UI Builder Agent

    The UI Builder Agent is a Now Assist AI agent designed to support low-code developers working within ServiceNow's UI Builder. It provides contextual AI assistance by answering questions, offering information, and executing page editing instructions to streamline the page-building and modification process.

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    This agent is pre-configured and available within AI Agent Studio as part of the UI Generation application. Developers interact with the agent via the Now Assist panel, accessible through the Now Assist icon in the Next Experience Unified Navigation. Administrators are responsible for installing necessary applications, configuring the agent, enabling the Now Assist panel, and activating the default platform assistant before developers can use it.

    Key Features

    • Learn about UI Builder: Provides detailed answers about UI Builder features and functionalities, supported by up-to-date ServiceNow documentation. Users can inquire about specific elements or tasks, such as data resources or adding components.
    • Understand page configuration: Offers insights into the design and structure of pages, including configurations like dynamic theming or client scripts, helping developers anticipate impacts of changes.
    • Accelerate page configuration: Enables developers to modify pages by applying layouts, adding and configuring components (e.g., buttons with labels and links), and updating styling elements like background colors.

    Activation and Setup

    To activate and use the UI Builder Agent, administrators must:

    • Install required applications from Application Manager, including Now Assist for Creator, UI Generation (Zurich version or later), and Conversational Studio.
    • Enable the UI Builder Agent setup wizard within AI Agent Studio.
    • Turn on the Now Assist panel in Now Assist Admin.
    • Add a display experience to the default Now Assist Panel - Platform assistant, request AI Search activation, and activate the assistant via Assistant Designer.

    This setup ensures that developers can seamlessly receive AI-powered assistance within their UI Builder environment.

    The UI Builder Agent is a Now Assist AI agent that assists low-code developers working in UI Builder by responding to questions, information requests, and page editing instructions.

    The UI Builder Agent is pre-configured and available in AI Agent Studio as part of the UI Generation application. It supports developers as they build and modify pages in UI Builder by providing contextual AI assistance.

    The Now Assist panel displays the UI Builder agent's responses. You can access the Now Assist panel by selecting the Now Assist icon in the Next Experience Unified Navigation.

    Administrators install the required applications, configure the agent in AI Agent Studio, enable the Now Assist panel, and activate the default Now Assist Panel - Platform assistant before developers can interact with the agent.

    Required applications

    Install the following applications from Application Manager to support the UI Builder Agent:

    • Now Assist for Creator (sn_now_creator) — Provides Now Assist AI skills for creators, including UI Builder support.
    • UI Generation (sn_ui_generation) — Contains the UI Builder Agent definition and its associated tools. Use the Zurich version or later.
    • Conversational Studio (sn_convo_studio) — Provides the assistant infrastructure used by the Now Assist panel.

    Key features of UI Builder agent

    The UI Builder agent provides the following features:
    Learn about UI Builder

    This feature answers your questions about the UI Builder. It provides detailed information about the features and functionalities of the UI Builder, along with links to relevant product documentation.

    You can ask about specific features or tasks, such as "What is a data resource?" or "How can I add a component to my page?" You will receive instant responses based on the latest ServiceNow documentation.

    Understand page configuration

    This feature offers insights into how a page is built, including its design and structure. It describes the configuration of various elements on the page, helping developers quickly anticipate how future changes might affect functionality.

    You can ask about your page's configuration. For example, you might ask: "Is dynamic theming implemented on my page?" or "Are any client scripts being used on my page?"

    Accelerate page configuration
    This feature enables you to modify and enhance your page. You can apply different layouts, such as a single row or a three-column format. You can add and configure components, such as buttons with labels and links that direct users to external websites. You can also update the styling of your page, such as changing the background color.
    To configure the features, see Configure UI Builder Agent. To use the features, see Using UI Builder agent.

    Activation overview

    Enabling the UI Builder Agent involves the following high-level steps:

    1. Install the required applications from Application Manager.
    2. Enable the UI Builder Agent setup wizard in AI Agent Studio.
    3. Turn on the Now Assist panel in Now Assist Admin.
    4. Add a display experience to the Now Assist Panel - Platform (default) assistant, request AI Search activation, and activate the assistant in Assistant Designer.