Exploring Playbook recommendations

Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity’s name and description.

Activation

Now Assist Recommendations is a skill installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.

Benefits

Activating the Now Assist Recommendations skill helps to search through all available activity definitions, flows, subflows, and actions on the instance, which enables quicker configuration of placeholder activities in your playbook outline, which then reduces the total time to playbook activation.

Supported user interfaces

Access the Now Assist Recommendations skill from the Playbooks user interface.

Figure 1. Example Now Assist recommendations

The Now Assist Recommendations skill uses the name and description of the activity to generate one to five recommendations for the activity definition to use for a placeholder activity. If there are no recommendations listed, then no activity definitions are considered relevant to the activity name and description.

The system can only recommend activity definitions, flows, subflows, and actions that are available from ServiceNow. Recommendations can’t include user-created activity definitions, flows, subflows, or actions.

Generative AI model training

This Generative AI large language model was pre-trained with internal ServiceNow playbooks to learn playbook creation patterns. The goal was to understand what playbook activities are most relevant for a certain position in a playbook given the trigger and previous activities.

Playbook preference

By default, Workflow Studio shows Playbook recommendations as you configure placeholder activities in a playbook outline. You can hide these recommendations on playbook by playbook basis by turning off the Show recommendations playbook preference. See User preferences for flows for more information.