Use case: Generate modules using Now Assist

  • Release version: Australia
  • Updated July 1, 2026
  • 2 minutes to read

    • Create and configure application menu modules using natural language

    Scenario

    A ServiceNow admin at a logistics company is building a new custom application for managing warehouse operations. The application menu should include multiple modules: a list of active tasks, a form for logging new incidents, a dashboard for warehouse KPIs, a link to an external supplier portal, and a folder for organizing reporting modules. Configuring each module individually through the standard UI would require navigating multiple forms and configuration screens.

    Problem

    Creating and configuring each module in the UI Builder manually can be time-consuming and repetitive, particularly when multiple modules are required simultaneously. Each module type includes its own set of configuration fields, including table names, filters, roles, views, and window settings. As a result, the administrator must fill in these fields individually. When dealing with an application with five or more modules, this process can take considerable time and is prone to configuration errors.

    Solution

    Using the Module generation feature, the admin provides a single natural-language prompt that describes all required modules. The AI agent analyzes the prompt, identifies the appropriate module types and key parameters, and generates all modules in a single step. The admin then reviews each generated module, makes any necessary adjustments, and saves the complete application menu.

    Before you begin

    Make sure that you install UI generation and that you have the ui_builder_admin role. For more information, see Install UI generation and Grant UI Builder admin role.

    Configuration steps

    Perform the following steps to generate modules:
    1. Navigate to All > Now Experience Framework > UI Builder.
    2. From the application navigator, select All, then select Create menu.
      The Create menu button (+) highlighted in the UI Builder navigation panel.
    3. Enter a name for the application menu (for example, Warehouse Operations) and select Create.
    4. On the Add modules page, select Generate multiple modules at once using Now Assist.
    5. Enter the following prompt: Create a list of active warehouse tasks, a new record form for logging incidents, a KPI dashboard called Warehouse Overview, a URL module linking to https://supplier-portal.example.com with window name Supplier Portal, and a folder called Reports.
    6. Select Generate.

      Now Assist creates five modules and displays an AI indicator next to each.

    7. Review each module. Select Accept and Edit for each module to confirm and adjust configuration fields such as table name, role restrictions, or view settings.
    8. Rearrange modules if needed, then select Done.

    Outcome

    The administrator creates and configures a five-module application menu within a single workflow. The resulting modules are immediately ready for use in the application navigator.