App generation
Summarize
Summary of App generation
App generation is a ServiceNow capability available through the ServiceNow Otto for Creator, enabling users to create applications conversationally with generative AI. By describing the desired app, generative AI scaffolds the application, allowing users to review and modify it easily within ServiceNow Studio. This feature simplifies app development by leveraging natural language inputs to build business process applications.
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Starting with the Australia release, app generation is being prepared for future deprecation: it will no longer be activated on new instances and will be hidden, though support will continue. The Build Agent now provides the latest experience for this functionality.
Key Features
- Conversational app creation: Use natural language to describe your business process, and AI scaffolds the application in ServiceNow Studio.
- Integration with ServiceNow Otto for Creator: The app generation skill operates through Otto, a conversational AI assistant designed for app creation.
- Configurable setup: Requires installation of ServiceNow Otto for Creator and enabling the app generation skill via the AI Admin Hub.
- Data handling and privacy: Data from app generation interactions is processed in centralized ServiceNow environments and may involve third-party cloud providers. ServiceNow collects interaction data to improve AI technologies but allows customers to opt out.
- AI limitations and responsible use: AI-generated outputs may not always be accurate or appropriate; users must evaluate and supervise outputs, especially for critical use cases like healthcare or finance. Users must comply with ServiceNow’s AI Acceptable Use Policy.
- Availability restrictions: Certain AI products and features, including app generation, may be unavailable in specific regions, regulated markets, or data center environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected zones.
Practical Considerations for ServiceNow Customers
- Getting started: To use app generation, install Otto for Creator and enable the skill in your instance.
- Support and troubleshooting: Access ServiceNow Community, Known Error Portal, or Customer Service for help.
- Future planning: Since app generation is being deprecated on new instances, customers should consider transitioning to Build Agent for application creation tasks.
- Data privacy and compliance: Understand data processing and collection policies, especially if operating in regulated environments or regions with restrictions.
Use the app generation skill available with ServiceNow Otto for Creator to create applications through conversation with generative AI. Describe the app you want to build, and generative AI scaffolds the application so that you can review and modify it.
Starting with the Australia release, app generation is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Build Agent provides the latest experience for this functionality. For more information, see Build Agent.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.