Workflow concepts

You can do many things using the Workflow Editor.

Important:

As of the Zurich release, new customers no longer receive the legacy workflows created and published by ServiceNow, Inc.. All legacy workflow functionality has been replaced by Workflow Studio content. Only customers who upgraded from prior versions retain the ability to use and edit existing legacy workflows. While all customers retain the ability to create legacy workflows, you are strongly encouraged to instead use Workflow Studio to create process automation content. Only Workflow Studio will receive new features and enhancements.

• Modify core activities and exit conditions.
• Create custom activities and reuse the data for other workflows.

  See Orchestration activity designer.

• Download activity packs from the ServiceNow Store and create packs for upload.
• Edit workflows graphically.
• Define transitions between workflow activities.
• For the table that corresponds to the workflow, customize business rules.
• Summarize workflow progress through stages.
• Validate workflows to identify potential problems.
• Publish workflows for other users.
• Edit multiple tables without needing to directly modify them.