Agent Group Management Indicators
The following indicators are included with the Agent Group Management application on the ServiceNow® Store.
| Indicators | Version added |
|---|---|
| WFO - # of customer satisfaction surveys closed | Paris |
| WFO - # of customer satisfaction surveys | Paris |
| WFO:Average Customer Satisfaction for new incidents | Paris |
| WFO normalized customer satisfaction score new incidents | Paris |
| WFO Customer Satisfaction Survey Instances new incidents | Paris |
| WFO:CSAT Response Rate | Paris |
| WFO:Average Customer Satisfaction for P5 Incidents | Paris |
| WFO:Average Customer Satisfaction for P4 | Paris |
| WFO:Average Customer Satisfaction for P3 Incidents | Paris |
| WFO:Average Customer Satisfaction for P2 Incidents | Paris |
| WFO:Average Customer Satisfaction for P1 Incidents | Paris |
| WFO normalized customer satisfaction score for P5 Incidents | Paris |
| WFO normalized customer satisfaction score for P4 Incidents | Paris |
| WFO normalized customer satisfaction score for P3 Incidents | Paris |
| WFO normalized customer satisfaction score for P2 Incidents | Paris |
| WFO normalized customer satisfaction score for P1 Incidents | Paris |
| WFO Customer Satisfaction Survey Instances for P5 Incidents | Paris |
| WFO Customer Satisfaction Survey Instances for P4 Incidents | Paris |
| WFO Customer Satisfaction Survey Instances for P3 Incidents | Paris |
| WFO Customer Satisfaction Survey Instances for P2 Incidents | Paris |
| WFO Customer Satisfaction Survey Instances for P1 Incidents | Paris |
| WFO:Average Customer Satisfaction | Paris |
| WFO Customer Satisfaction Survey Instances | Paris |
| WFO normalized customer satisfaction score | Paris |
| WFO : Number of incidents closed that were re-opened | Paris |