Digital Portfolio Management indicators
The Digital Portfolio Management application on the ServiceNow Store uses the following indicators.
| Indicators | Supported versions |
|---|---|
| Number of alerts | San Diego |
| Incidents caused by alerts | San Diego |
| Service severity over time | San Diego |
| Service impacted rate | San Diego |
| Sum of alert durations | San Diego |
| Critical Incidents: Average time to resolve | San Diego |
| Number of resolved critical incidents | San Diego |
| Summed duration of resolved critical incidents | San Diego |
| Critical Incidents caused by alerts | San Diego |
| Critical severity alerts | San Diego |
| Closed high risk changes | San Diego |
| Closed emergency changes | San Diego |
| P1 incident count | San Diego |
| P2 incident count | San Diego |
| Critical Incidents | San Diego |
| Number of closed requested item | San Diego |
| Number of new P5 problems | San Diego |
| Number of new P4 problems | San Diego |
| Number of new P3 problems | San Diego |
| Number of new P2 problems | San Diego |
| Number of new P1 problems | San Diego |
| Number of new P1 incidents | San Diego |
| Number of new Major incidents | San Diego |
| Average customer satisfaction for incidents | San Diego |
| Normalized customer satisfaction score for incidents | San Diego |
| Customer Satisfaction Survey Instances for Incidents | San Diego |
| 1 rating CSAT | San Diego |
| 2 rating CSAT | San Diego |
| 3 rating CSAT | San Diego |
| 4 rating CSAT | San Diego |
| 5 rating CSAT | San Diego |
| Number of resolved incidents | San Diego |
| Summed duration of resolved incidents | San Diego |
| Average time to resolve | San Diego |
| Catalog activity by item | San Diego |
| Average time to close by item | San Diego |
| RITMs closed skipped | San Diego |
| % of RITMs closed skipped | San Diego |
| % of RITMs closed complete | San Diego |
| RITMs closed complete | San Diego |
| RITMs closed incomplete | San Diego |
| % of RITMs closed incomplete | San Diego |
| Average time to close | San Diego |
| New emergency changes | San Diego |
| Planned outages | San Diego |
| Degraded outages | San Diego |
| Average outage duration | San Diego |
| Outages | San Diego |
| Planned outage minutes | San Diego |
| Degraded outage minutes | San Diego |
| Unplanned outage minutes | San Diego |
| Number of open requests | San Diego |
| Number of new requests | San Diego |
| Number of open changes | San Diego |
| Number of new changes | San Diego |
| Number of open problems | San Diego |
| Number of new problems | San Diego |
| Change backlog growth | San Diego |
| Number of closed changes | San Diego |
| Number of upcoming changes | San Diego |
| Total outage minutes | San Diego |