Human Resources indicators
Indicators included in the Human Resources, Human Resources: Employee Relations, and Human Resources Lifecycles Events Platform Analytics Solutions.
For more information, see HR Performance Analytics Scoped Solutions and Analytics and Reporting Solutions for Employee Relations.
| Indicator | Version introduced |
|---|---|
| Average age of open cases | Pre-Kingston |
| Number of new cases | Pre-Kingston |
| Summed duration of closed cases | Pre-Kingston |
| Total number of cases and requests logged in first 30 days | Kingston |
| Number of HR Cases logged in first 30 days of employment | Kingston |
| Number of IT Requests logged in first 30 days of employment | Kingston |
| Number of Facilities Requests logged in first 30 days of employment | Kingston |
| Average reassignment of open cases | Kingston |
| Average age of closed cases | Kingston |
| Average time taken for onboarding activities - Employee | Kingston |
| Number of employees leaving the company | Kingston |
| Average time taken for onboarding activities - Fulfiller | Kingston |
| Average number of onboarding activities per onboarding case - Fulfiller | Kingston |
| Average number of onboarding activities per onboarding case | Kingston |
| Average number of onboarding activities per onboarding case - Employee | Kingston |
| Average time taken for onboarding activities | Kingston |
| Summed reassignment of open cases | Kingston |
| Number of reassigned open cases | Kingston |
| HR Cases Growth | Kingston |
| Number of open cases with breached SLAs | Kingston |
| Number of cases with no updates in last 10 days | Kingston |
| Number of closed HR Cases | Kingston |
| Summed duration of open cases | Kingston |
| Number of cases with no updates in last 3 days | Kingston |
| Number of unassigned open cases | Kingston |
| Average case survey score | Kingston |
| Number of open cases | Kingston |
| Number of closed HR cases | Kingston |
| Average new hire satisfaction survey score | London |
| Number of new lifecycle events cases | London |
| Number of closed onboarding activities - Employee | London |
| Number of open lifecycle events cases - Pre Day 1 | London |
| Number of Closed Onboarding Activities | London |
| Number of open lifecycle events cases - Post Day 1 | London |
| Summed Duration of Onboarding Activities | London |
| Summed duration of onboarding activities - Fulfiller | London |
| Number of closed lifecycle events cases | London |
| Summed duration of onboarding activities - Employee | London |
| Number of closed onboarding activities - Fulfiller | London |
| Number of open lifecycle events cases - Employees starting in next 7 days | London |
| ContentAnalytics.Daily Page Views | Madrid |
| ContentAnalytics.All Visits | Madrid |
| ContentAnalytics.Daily Visits | Madrid |
| ContentAnalytics.Weekly Page Views | Madrid |
| ContentAnalytics.Daily Unique Users | NewYork |
| ContentAnalytics.Daily Events | NewYork |
| Content Analytics.Events.ServiceNowTracking Only | NewYork |
| Content Analytics.Daily Page Views.ServiceNowTracking Only | NewYork |
| Content Analytics.Dailybounce rate | NewYork |
| ContentAnalytics.Daily New Users | NewYork |
| ContentAnalytics.Daily average time per page | NewYork |
| Content Analytics.All-time average page views per session.ServiceNow Tracking Only | New York |
| Content Analytics.Daily Browser Visits | New York |
| ContentAnalytics.Weekly Visits | NewYork |
| ContentAnalytics.Average session duration | NewYork |
| Content Analytics.All Page Views.ServiceNowTracking Only | NewYork |
| ContentAnalytics.Daily Total Session Duration | NewYork |
| ContentAnalytics.Weekly average page views per session | NewYork |
| Content Analytics.Weekly Page Views.ServiceNowTracking Only | NewYork |
| ContentAnalytics.Daily Bounces | NewYork |
| Campaign.To-dos.All | NewYork |
| ERCases.AllegationTypes | Quebec |
| ERCases.CorrectiveActions | Quebec |
| ERCases.NewThisWeek | Quebec |
| ERCases.Open | Quebec |
| ERCases.PastSLA | Quebec |
| ERCases.Restricted | Quebec |