Incident SLA Management indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Incident SLA Management Platform Analytics Solution.

    For more information, see Incident SLA (com.snc.pa.sla).

    Indicator Version introduced
    Number of open and overdue incidents Pre-Kingston
    Summed age of updated since of open and overdue incidents Pre-Kingston
    % open and overdue incident assignments Pre-Kingston
    Average age of updated since of open and overdue incidents Pre-Kingston
    Number of incident assignments responded to in time Pre-Kingston
    Number of open incidents that should be resolved in time Pre-Kingston
    % incidents resolved in time Pre-Kingston
    % open and overdue incidents Pre-Kingston
    Average age open and overdue incidents Pre-Kingston
    # of incident assignments that should have been responded to in time Pre-Kingston
    % incident assignments responded in time Pre-Kingston
    Summed age of open and overdue incidents Pre-Kingston
    #of incidents resolved that should have been resolved in time Pre-Kingston
    Summed reassignments of open and overdue incidents Pre-Kingston
    Average reassignments of open and overdue incidents Pre-Kingston
    Number of incidents resolved in time Pre-Kingston
    # of open incident assignments that should be responded to in time Pre-Kingston
    Number of open and overdue incident assignments Pre-Kingston