Analytics Hub for a specific indicator

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Analytics Hub for a specific indicator

    The Analytics Hub enables users to deeply analyze indicator data by aggregating scores, making comparisons, and observing changes over time. Access to the Analytics Hub can be achieved through various methods, including navigating through Performance Analytics or clicking on relevant links in dashboards. Note that aggregation warnings may appear when transitioning from widgets to the Analytics Hub if the indicator has an invalid aggregation.

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    Key Features

    • Toolbar Actions: Each tab in the Analytics Hub features a toolbar with options to set targets, thresholds, add comments, or create improvement initiatives (requires the Continual Improvement Management application).
    • Score Details: Users can expand a list of daily scores for indicators and view details for each component within formula indicators.
    • Improvement Initiatives: Users with the appropriate roles can create initiatives directly from the Analytics Hub, pre-populated with relevant indicator information.
    • Context Menu Options: Each indicator includes a context menu offering options to edit indicators and scores, export data, and manage favorites.
    • Tabs: The Analytics Hub includes Overview and Compare tabs for viewing scores and statistics, as well as comparing scores between indicators.

    Key Outcomes

    Using the Analytics Hub allows ServiceNow customers to gain comprehensive insights into their indicator performance, set measurable targets, track progress, and foster continuous improvement initiatives effectively. However, be aware that the Analytics Hub is not optimized for mobile devices, and some functionalities may be limited when dealing with multiple aggregated elements.

    Use the Analytics Hub to analyze indicator data deeply, such as by aggregating data, comparing scores, or viewing changes over time.

    To access the Analytics Hub for an indicator, select any of these methods:
    • Navigate to Performance Analytics > Analytics Hub, then select an indicator.
    • Click the Show analytics hub related link on the relevant Indicator record.
    • From a dashboard, click any value in a Performance Analytics widget.
      Note:
      • When the indicator scores in a breakdown dashboard are aggregated on multiple elements, the Analytics Hub is aggregated on the same elements. For more information, see Viewing aggregate scores for multiple elements.
      • Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation.

    Limitation

    The Analytics Hub is not optimized for mobile screen sizes. You can access the Analytics Hub on a tablet using the standard web interface.

    Adding Targets, Thresholds, Comments, and Improvement Initiatives

    All tabs in the Analytics Hub have a toolbar at the top with the following actions:

    • Targets
    • Thresholds
    • Add a comment
    • Information
    • Create Improvement Initiative (Requires the Continual Improvement Management application)

    A tooltip identifies each icon in the toolbar.

    The toolbar of the Analytics Hub

    The toolbar always has the rightmost four icons from the screenshot. Clicking one of these icons opens a pane where you can view or create a target, threshold, or comment. You can also view the basic information about the indicator from this pane.
    Note:
    Targets, thresholds, and comments are not supported on the Analytics Hub when indicator scores are aggregated on multiple elements.

    For a formula indicator, this basic information includes the formula. In the Info panel you can also expand a list of the daily scores for the indicator. To see the scores for each component indicator in a formula indicator, click on the indicator name in the formula. Doing so refocuses the Analytics Hub on that indicator.

    Information tab for a formula indicator

    If you have the Continual Improvement Management application and the sn_cim.improvement_requester role, you can create an improvement initiative. Click the Create Improvement Initiative icon () to open an Improvement Initiative form. This form is automatically populated with details of the indicator and Analytics Hub. To see the initiative start and finish dates on the timeline, click the improvement initiative icon in the chart options on the Overview tab.

    If you have the Process Mining application and a Process Mining role, you can open the indicator in a Process Mining dashboard. Click the Go toProcess Mining icon ().

    Editing indicators and scores, exporting to PDF or CSV, and generating graphics

    Every indicator on the Analytics Hub has a context menu.
    Open Analytics Hub context menu
    The options in this menu depend on the type of indicator and whether it has scores.
    Option Where present
    Edit indicator All indicators
    Edit scores Automated indicators with scores
    Add to/Remove from favorites All indicators
    Export to PDF All indicators with scores
    Export scores to CSV All indicators with scores
    Save chart as PNG/JPEG All indicators with scores
    Launch dependency assessment All indicators

    Click the context menu a second time to close it without making a choice.

    Different tabs on the Analytics Hub

    The Analytics Hub for a specific indicator has the Overview and Compare tabs, which are described in View scores and statistics and Compare scores, respectively.