Activity definition form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Activity Definition Form

    The Activity Definition form is a tool for reporting steps within business processes. It allows customers to analyze and optimize their workflows by visualizing data related to specific fields and values in ServiceNow.

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    Key Features

    • Field Selection: Choose the specific field from which to view data in the process graph.
    • Value Types: Mine different types of values including field values, date time, compound values, and parent/child attachments.
    • Display Name: Optionally provide a name for the activity to enhance clarity.
    • Activity Value Selection: Filter specific activity values from a selected field for more focused analysis.
    • Group Activities: Option to group changes into a single change item on the process map, simplifying the visualization of multiple changes.
    • Auto-generated Naming: Automatically generate names for grouped activities or customize them as needed.
    • Activity of Interest: Control whether field changes appear in the analyst workbench while still being usable in contextual conditions.
    • Include Empty Start Node: Option to include a node in the process graph when the activity definition field is empty at record creation.

    Key Outcomes

    By effectively utilizing the Activity Definition form, ServiceNow customers can:

    • Gain insights into their business processes through detailed visualizations.
    • Optimize workflows by identifying and analyzing key changes and activities.
    • Enhance reporting accuracy by filtering and grouping relevant data.

    Use the Activity Definition form to report on steps that occur within your business process.

    Table 1. Activity Definition form
    Field Specify the field or column from the table whose data you want to view in the process graph.
    Type The type of values you want to mine.

    You have the following values:

    • Field Values (Default): This is the default selection. This option is available whenever you create an activity definition.
    • Date Time: Uses date time value from the actual record rather than the audit history and is displayed as a grouped node on the process map.
    • Compound: One node or process graph representing change in the multiple field value from the actual record rather than the audit history.
    • Child Attached: This option is available when you have selected two tables for table configuration and have set a child-parent relationship. This option is available only for the parent table configuration. In the visualization, you will see when the child was attached in the process.
    • Parent Attached: This option creates a node on the child process representing when a parent record was attached to a child.
    Display Name (Optional) Name to display for this activity. If no name is entered, the activity name displays the value provided for Field.
    Choose activity values

    You can choose to mine specific activity values for the selected field.

    Activity values

    This field is available only if you select the Choose activity values field.

    This field provides a list of values for the selected field that you want to mine.

    For example, you have chosen the Incident table. Now, you want to see records that went through Assignment group Service Desk and Assignment group Database. To see this data, you must select Assignment group as the Field and add Service Desk and Database from List of values.

    Group activities If you select to group activities, the process map reflects the group of changes for the activity as one change item. For example, suppose you configure Assignment group to report on and select group activities.
    • Changes to assignment group occur and list in the audit log as: Group A > Group B > Group C.
    • Result: The data in the process map reflects as one change: 'Assignment group changed'.
    If this option is not checked, the process map reflects records of each instance of change individually. Example: You configure Assignment group to report on, but don't select to group activities.
    • Changes to assignment group occur and list in the audit log as: Group A > Group B > Group C.
    • Result: The process map reflects each individual change made, continuing to reflect the changes as is standard from the audit log: 'Change: Group A > Change: Group B > Change: Group C'.
    Figure 1. Changes are grouped
    Show changes as group
    Figure 2. Changes shown as standard
    Changes shown as standard
    Grouped Activities name Auto-generated name for grouped activities, or you can enter a different name for changes to the field that will reflect in the visualization.
    Note:
    This field is only available when the Group activities field is selected.
    Activity of Interest Whether field changes appear in the analyst workbench.
    Note:
    When this option is selected, field changes don’t appear in the analyst workbench, but can still be used in contextual conditions in transitions or findings.
    Include empty start node Includes an empty node on the process graph when the selected activity definition field is empty at the time of record creation.