Shift Planning indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Shift Planning application on the ServiceNow Store. Shift Planning is a feature of Workforce Optimization for ITSM.

    Indicator Version introduced
    Schedule Adherence San Diego
    Schedule Conformance San Diego
    Summed duration of Time Not Worked San Diego
    Summed Duration of Planned Time San Diego
    Summed Duration of Available Non Planned Time San Diego
    Summed Duration of Time Worked San Diego
    Agent Schedule Conformance San Diego
    Agent Schedule Adherence San Diego
    Sum of Weekly Available Non Planned TIme San Diego
    Sum of Weekly Time Not Worked San Diego
    Sum of Weekly Total Planned Time San Diego
    Sum of Weekly Total Time Worked San Diego