Configure Usage Insights settings

You can enable or disable Usage Insights for specific applications via the Usage Insights settings table.

Before you begin

Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin

Note:

To turn on user analytics tracking for Service Portal, see . Create User Experience Analytics settings for Service Portal.

Procedure

1. Navigate to All > User Experience Analytics > Settings.
2. On the list, locate the record for the instance you want to enable analytics tracking on.
   The application name is listed in the Name column.
3. On the same row, ensure the Enabled column value is set to false.
4. On the form, select Enabled.
5. Select Update.
   

What to do next

Assign a web_analytics_viewer or portal_analytics_viewer role to users to enable them to view the Dashboard.