Vendor Success Indicators for Vendor Management Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Vendor Success Indicators application on the ServiceNow Store. This application provides indicators for the Vendor Management Workspace.

    Indicator Version introduced
    Average Request Fulfillment Rome
    Average Request Fulfillment SLA Achievement Rome
    Average Incident SLA Achievement Rome
    Number of closed requests with breached SLAs Rome
    Number of closed requests with SLAs Rome
    Number of resolved incidents with breached SLAs Rome
    Number of resolved incidents with SLAs Rome
    Total incidents created Rome
    Average Performance Score of Service Offerings Quebec
    Vendor Score Quebec
    Average Stability - Critical Incidents Quebec
    Average SLA Achievement Quebec
    Average Request Activity Quebec
    Average Customer Satisfaction Quebec
    Average Availability Quebec