Agentic workflows, agents, and skills
Build Agent can generate agentic workflows, agents, and skills scoped to your custom app. Turn business requirements into configured AI artifacts without building from scratch.
You must install Now Assist for App Engine to create agentic workflows, agents, and skills. For more information, see Installing Now Assist for App Engine.
Verify that you have access to ServiceNow Studio or the ServiceNow IDE.
Note:
Your entitlements determine whether you have access to agentic workflows, agents, and skills in Build Agent.
Skills must be published before they can be used as a tool by another skill.
Build Agent supports the following tool creation:
- Skills:
- *FlowAction
- Now Assist Skill
- Script - Inline
- Script - Explicit
- *SubFlow
- WebSearch
- Agents:
- Catalog item: For more information, see Add a catalog item to an AI agent.
- Conversational topic: For more information, see Add a conversational topic to an AI agent.
- Flow action: For more information, see Add a flow action to an AI agent.
- Now Assist Skill: For more information, see Add a Now Assist skill to an AI agent.
- Record operations: For more information, see Add a record operation to an AI agent.
- Script: For more information, see Add a script to an AI agent.
- Subflow: For more information, see Add a subflow to an AI agent.
- WebSearch: For more information, see Add a web search to an AI agent.
Note:
- *You can use only FlowActions and Subflows that are already part of your app scope. Build Agent reuses existing FlowActions and Subflows instead of creating new ones.
- Assess
- Evaluates data model readiness for AI.
- Analyze
- Identifies use cases from existing tables, roles, and flows.
- Design
- Proposes an architecture with a recommended quick-win.
- Build
- Generates agents and skills scoped to the application's data model, roles, and ACLs.
Note:
Generated agents are automatically registered in AI Control Tower for centralized governance, and artifacts deploy through standard update sets.