Telemetry in ServiceNow Extensions for VS Code

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • ServiceNow Extensions for VS Code collects information on its various usage patterns such as the commands run with the help of Now Telemetry.

    Now Telemetry helps in the following
    • Debug issues
    • Analyse most used functions or features
    • Capture user actions
    • Improve the extension
    Note:
    Telemetry collects anonymous information related to usage and does not capture any personal information such as name and email ID of the users. Data is accessible to ServiceNow only and is not shared with anyone
    Telemetry is enabled by default for the ServiceNow extension. If you do not wish to send usage data, you can set the now.telemetry.enableTelemetry user setting to false. Alternatively, select File (Windows) or Code (Mac) and navigate to Preferences > Settings > Extensions > Now and clear Now Telemetry check box to disable the feature.
    Figure 1. Settings for Telemetry
    Telemetry in VS code extension
    Note:
    The usage data will be sent until you disable the setting. The extension abides by the global telemetry setting telemetry.enableTelemetry. If that is set to false, Now telemetry is disabled.