Use case: Generate modules using Now Assist

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Use case: Generate modules using Now Assist

    This feature enables ServiceNow administrators to efficiently create and configure multiple application menu modules simultaneously using natural language prompts. It is designed to simplify and accelerate the setup of complex application menus by automating module generation and initial configuration, reducing manual effort and errors.

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    Key Features

    • Natural Language Module Generation: Administrators provide a single descriptive prompt that outlines all required modules, such as lists, forms, dashboards, URL links, and folders.
    • AI-Driven Configuration: The Now Assist AI interprets the prompt to identify module types and key parameters, creating all specified modules in one step.
    • Review and Customize: Generated modules display AI indicators for easy identification. Admins can review, accept, and adjust configuration details like table names, role restrictions, views, and window settings before finalizing.
    • Streamlined Workflow: The entire process—from prompt entry to module arrangement and completion—occurs within a single UI Builder workflow.

    How It Benefits ServiceNow Customers

    For administrators managing custom applications, especially those with multiple modules, this feature significantly reduces the time and complexity involved in menu creation. It minimizes repetitive manual configuration and lowers the risk of errors, enabling faster deployment of functional application menus ready for immediate use.

    Prerequisites and Setup

    • Ensure the UI generation plugin is installed.
    • Have the uibuilderadmin role to access the necessary UI Builder capabilities.

    Usage Steps

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. Select All then Create menu from the application navigator.
    3. Name the application menu (e.g., "Warehouse Operations") and click Create.
    4. On the Add modules page, choose Generate multiple modules at once using Now Assist.
    5. Enter a natural language prompt describing all required modules (e.g., lists, forms, dashboards, URL modules, folders).
    6. Select Generate to create the modules.
    7. Review each module, edit configurations as needed, rearrange the order if desired, then select Done.

    Expected Outcome

    Administrators can create and configure multiple modules in a single streamlined process, resulting in an application menu that is immediately usable within the ServiceNow application navigator. This enhances productivity and reduces setup complexity for custom applications.

    Create and configure application menu modules using natural language

    Scenario

    A ServiceNow admin at a logistics company is building a new custom application for managing warehouse operations. The application menu should include multiple modules: a list of active tasks, a form for logging new incidents, a dashboard for warehouse KPIs, a link to an external supplier portal, and a folder for organizing reporting modules. Configuring each module individually through the standard UI would require navigating multiple forms and configuration screens.

    Problem

    Creating and configuring each module in the UI Builder manually can be time-consuming and repetitive, particularly when multiple modules are required simultaneously. Each module type includes its own set of configuration fields, including table names, filters, roles, views, and window settings. As a result, the administrator must fill in these fields individually. When dealing with an application with five or more modules, this process can take considerable time and is prone to configuration errors.

    Solution

    Using the Module generation feature, the admin provides a single natural-language prompt that describes all required modules. The AI agent analyzes the prompt, identifies the appropriate module types and key parameters, and generates all modules in a single step. The admin then reviews each generated module, makes any necessary adjustments, and saves the complete application menu.

    Before you begin

    Make sure that you install UI generation and that you have the ui_builder_admin role. For more information, see Install UI generation and Grant UI Builder admin role.

    Configuration steps

    Perform the following steps to generate modules:
    1. Navigate to All > Now Experience Framework > UI Builder.
    2. From the application navigator, select All, then select Create menu.
      The Create menu button (+) highlighted in the UI Builder navigation panel.
    3. Enter a name for the application menu (for example, Warehouse Operations) and select Create.
    4. On the Add modules page, select Generate multiple modules at once using Now Assist.
    5. Enter the following prompt: Create a list of active warehouse tasks, a new record form for logging incidents, a KPI dashboard called Warehouse Overview, a URL module linking to https://supplier-portal.example.com with window name Supplier Portal, and a folder called Reports.
    6. Select Generate.

      Now Assist creates five modules and displays an AI indicator next to each.

    7. Review each module. Select Accept and Edit for each module to confirm and adjust configuration fields such as table name, role restrictions, or view settings.
    8. Rearrange modules if needed, then select Done.

    Outcome

    The administrator creates and configures a five-module application menu within a single workflow. The resulting modules are immediately ready for use in the application navigator.