Platform and App Engine tools

  • Release version: Australia
  • Updated March 31, 2026
  • 1 minute to read

    • To create AI assets and integrate them into your custom applications, you can use a combination of Platform tools and Now Assist for App Engine.

    Now Assist for App Engine enables you to use ServiceNow AI Platform tools such as Now Assist Skill Kit, AI Agent Studio, Now Assist Data Kit, and AI Control Tower to create, modify, and maintain AI assets for use in custom applications.

    Now Assist Skill Kit
    Use the Now Assist Skill Kit to create custom skills for your application. You define the skill input, the prompt that instructs the LLM, and how the output is surfaced to your app users. For more information, see Now Assist Skill Kit.
    AI Agent Studio
    Use AI Agent Studio to build custom AI agents and agentic workflows. You define the agent's role, its step-by-step instructions, and the tools it has access to. For more information, see AI Agent Studio.
    Now Assist Data Kit
    Use the Now Assist Data Kit to build and maintain datasets for evaluating the quality of your custom skills before deploying them to your application. For more information, see Now Assist Data Kit.
    Document Intelligence
    Use Document Intelligence to incorporate generative AI capabilities directly into your flows and playbooks. For more information, see Now Assist in Document Intelligence.
    Virtual Agent
    Use Virtual Agent to create AI-powered conversational experiences within your application. For more information, see Now Assist in Virtual Agent.
    AI Control Tower
    Use AI Control Tower to monitor, manage, and govern the AI assets in your application once they are deployed. AI Control Tower provides a centralized inventory of your skills, AI agents, and agentic workflows, along with visibility into their performance and lifecycle status. For more information, see AI Control Tower.

    To learn more about Now Assist for App Engine, see Tools included with Now Assist for App Engine. For a complete list of tools and skills available with Now Assist for App Engine, see the product listing in the ServiceNow Store.