Now Assist in Document Intelligence

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Document Intelligence

    ServiceNow® Now Assist in Document Intelligence leverages generative AI to extract key information from digital documents and integrate it into your automation workflows. This capability enhances efficiency by automating data capture and processing within your ServiceNow environment.

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    Key Features

    • Generative AI Skills: Utilize advanced AI skills to interpret and extract relevant data from various document types.
    • Configuration: Activate and configure generative AI skills tailored to your specific document processing needs.
    • Usage: Seamlessly incorporate AI-extracted data into your workflows to streamline operations and reduce manual effort.
    • Reference Materials: Access detailed information about forms, tables, and other document elements supported by the solution.

    Important Considerations

    • Not all AI model providers or features are available in all regions or for customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or other restricted environments. Regularly review ServiceNow’s knowledge base articles for updates on availability.
    • Some AI capabilities are restricted in Regulated Markets; consult the relevant knowledge base resources for specifics.
    • The AI outputs are informational and not a replacement for professional advice. Customers must evaluate and oversee AI-generated results, especially in sensitive areas like healthcare, finance, legal, and security.
    • Data processed by this application may be transferred to centralized ServiceNow environments or third-party cloud providers such as Microsoft Azure, managed under ServiceNow’s compliance policies.
    • ServiceNow collects input, output, and editing data from this application to improve its AI technologies. Customers can opt out of data collection at any time.

    Best Practices for ServiceNow Customers

    • Test and validate AI outputs carefully before integrating them into critical workflows to ensure accuracy and appropriateness.
    • Maintain human oversight over AI-generated data to mitigate risks associated with AI limitations.
    • Stay informed about the availability of AI features in your region or environment by monitoring ServiceNow’s official communications and knowledge base updates.
    • Review and comply with ServiceNow’s AI Acceptable Use Policy to ensure responsible use of AI capabilities.

    Support and Resources

    Access additional help through the ServiceNow Community on AI, training resources at ServiceNow University, Known Error Portal, and Customer Service and Support channels.

    With ServiceNow® Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.

    The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.