Document Intelligence properties

  • Release version: Zurich
  • Updated January 27, 2026
  • 3 minutes to read
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    Summary of Document Intelligence Properties

    Document Intelligence (DocIntel) system properties govern the behavior of the Document Intelligence application. As of the Zurich release, DocIntel will be deprecated in new instances but will remain supported. Customers are encouraged to utilize the Now Assist in Document Intelligence application for document information extraction.

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    Key Features

    The DocIntel Manager allows for modification of various system properties, which can enhance the functionality of the Document Intelligence workspace. Key properties include:

    • sndocintel.defaultfieldsidebarwidth: Sets the default sidebar width for the document fields panel (default: 416px).
    • sndocintel.defaultimagefit: Determines the image fit in the document viewer (options: fittopage, fittowidth; default: fittopage).
    • sndocintel.showexactmatchoption: Controls visibility of the exact match option for fields (default: true).
    • sndocintel.warningscorethreshold: Threshold for displaying warning icons for low-score recommendations (default: 0.7).
    • glide.platformmldi.docdataextractor.drawtoolenable: Enables or disables draw tool features for table extraction (default: true).

    Key Outcomes

    By adjusting these properties, ServiceNow customers can optimize their Document Intelligence applications for better usability and performance. Understanding and configuring these settings is vital for achieving effective document processing and extraction, especially as the platform transitions to new functionalities.

    Document Intelligence (DocIntel) system properties control the behavior of the Document Intelligence application.

    Important:
    Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    The DocIntel Manager (sn_docintel.manager) can modify the system properties for DocIntel.

    Note:

    Document Intelligence 3.0 includes new and updated system properties. For more detail about the upgrade, see Upgrade to Document Intelligence 3.0 or later from version 2.4 or earlier.

    Document Intelligence 2.4- system properties

    Property name Description Values
    sn_docintel.default_field_sidebar_width The default sidebar width for the document fields panel in the Document Intelligence workspace.

    Allowed: Format of [integer]px

    Default: 416px
    sn_docintel.default_image_fit

    The default image fit for the document panel viewer in the Document Intelligence workspace.

    Allowed: fit_to_page, fit_to_width

    Default: fit_to_page
    sn_docintel.default_thumbnail_sidebar_width The default thumbnail sidebar width for the navigation panel in the Document Intelligence workspace.

    Allowed: Format of [integer]px

    Default: 167px
    sn_docintel.field_sidebar_layout_position The layout position for the document fields panel in the Document Intelligence workspace, in relation to the document fields panel sidebar.

    Allowed: right, left

    Default: right
    sn_docintel.show_exact_match_option Show the exact match option for each field in the document fields panel in the Document Intelligence workspace.

    Allowed: true, false

    Default: true
    sn_docintel.show_candidate_score Show confidence scores on the recommendations selection menu in the document fields panel in the Document Intelligence workspace.

    Allowed: true, false

    Default: true
    sn_docintel.warning_score_threshold Threshold used to show the warning icon for low-score recommendations in the document fields panel in the Document Intelligence workspace.

    Allowed: Number between 0.0 and 1.0

    Default: 0.7
    sn_docintel.autofill_threshold Minimum score threshold required to auto-fill recommendations.

    Allowed: Number between 0.0 and 1.0

    Default: 0.0
    sn_docintel.straight_through_processing_threshold Minimum score threshold required for straight-through processing of a document task.

    Allowed: Number between 0.0 and 1.0

    Default: 1.0

    Document Intelligence 3.0+ system properties

    Property name Description Values
    glide.platform_ml_di.doc_classifier. days_between_trainings

    Document classifier property

    Minimum number of days between trainings for a given document classifier use case.

    		 Default: 30
    glide.platform_ml_di.doc_data_extractor. warning_score_threshold

    Document extraction property

    Threshold used to show the warning icon for low-score recommendations in the document fields panel in the Document Intelligence workspace.

    Allowed: Number between 0.0 and 1.0

    Default: 0.7
    glide.platform_ml_di.doc_data_extractor. straight_through_processing_threshold

    Document extraction property

    Minimum score threshold required for straight-through processing of a document task.

    Allowed: Number between 0.0 and 1.0

    Default: 1.0
    glide.platform_ml_di.doc_data_extractor. show_exact_match_option

    Document extraction property

    Show the exact match option for each field in the document fields panel in the Document Intelligence workspace.

    Allowed: true, false

    Default: true
    glide.platform_ml_di.doc_data_extractor. show_candidate_score

    Document extraction property

    Show confidence scores on the recommendations selection menu in the document fields panel in the Document Intelligence workspace.

    Allowed: true, false

    Default: true
    glide.platform_ml_di.doc_data_extractor. field_sidebar_layout_position

    Document extraction property

    The layout position for the document fields panel in the Document Intelligence workspace, in relation to the document fields panel sidebar.

    Allowed: right, left

    Default: right
    glide.platform_ml_di.doc_data_extractor. default_thumbnail_sidebar_width

    Document extraction property

    The default thumbnail sidebar width for the navigation panel in the Document Intelligence workspace.

    Allowed: Format of [integer]px

    Default: 167px
    glide.platform_ml_di.doc_data_extractor. default_image_fit

    Document extraction property

    The default image fit for the document panel viewer in the Document Intelligence workspace.

    Allowed: fit_to_page, fit_to_width

    Default: fit_to_page
    glide.platform_ml_di.doc_data_extractor. default_field_sidebar_width

    Document extraction property

    The default sidebar width for the document fields panel in the Document Intelligence workspace.

    Allowed: Format of [integer]px

    Default: 416px
    glide.platform_ml_di.doc_data_extractor. autofill_threshold

    Document extraction property

    Minimum score threshold required to auto-fill recommendations.

    Allowed: Number between 0.0 and 1.0

    Default: 0.01
    glide.platform_ml_di.doc_data_extractor. draw_tool_enable

    This property is used to enable or disable draw tool features for table extraction.

    Allowed: true, false

    Default: true