DevOps Change Velocity release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of DevOps Change Velocity Zurich Release Notes

    The ServiceNow® DevOps Change Velocity application consolidates DevOps data visibility, automates change processes, and delivers insights to measure DevOps performance within a single platform. The Zurich release introduces enhancements designed to improve efficiency, reliability, user experience, and security, supporting popular orchestration tools such as GitHub Actions, Azure DevOps, GitLab, and Jenkins.

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    Key Features

    • Improved Instance Efficiency: Skips step-level pipeline processing to accelerate change management and evidence collection for supported tools.
    • MID Server Cluster Support: Enables selection of a MID Server cluster during tool connection for enhanced load balancing and failover protection.
    • Updated UI and Themes: Coral theme is now the default, offering a refreshed, brand-neutral look with a dark mode option for web and mobile interfaces.
    • Enhanced Pipeline Governance: Allows selective association of GitHub Actions pipelines during onboarding, improving control and management.
    • Tool Connection Status Automation: Automatically updates tool connection status from Disconnected to Connected upon successful system-generated checks, preserving manual disconnections.
    • New Roles for Vulnerability Integrations: Automatically adds specific security roles to DevOps Tool Owners when related vulnerability plugins are installed.
    • Flexible Commit Logic: Updates commit logic for various pipeline steps like Test or Deploy to align with production deployment logic.
    • Change Request Time Override: Properties allow consideration of change request start and end times instead of pipeline times when auto-closing changes.
    • Upgraded DevOps Extension: Node version updated to 20.x for Azure DevOps extension.
    • Health Scan Enhancements: Provides comprehensive health checks including stale imports, webhook configurations, OAuth app issues, scheduled job configurations, and more, accessible via the DevOps Change Workspace.
    • JFrog Integration Improvements: Supports bearer token authentication and automatic evidence gathering with change record creation, compliant with updated security policies.
    • Proxy Support: Enables use of HTTP proxy settings in Docker deployments for instances behind proxy servers.
    • Auto-Close Without Legacy Plugin: Allows change requests to auto-close without requiring the legacy Change Management State Model plugin.
    • Secure Tool Authentication: Adds OAuth 2.0 three-legged OAuth (3LO) for Jira and Basic Authentication using API tokens for Bitbucket Cloud to enhance secure connections.

    Activation and Accessibility

    DevOps Change Velocity is available through the ServiceNow Store, requiring installation via request. The Coral theme supports a dark mode to improve readability and reduce eye strain for web and mobile users.

    Related ServiceNow Applications

    • Performance Analytics: Enables KPI reporting and dashboards for process optimization.
    • Change Management: Provides structured lifecycle control for IT changes minimizing disruptions.
    • Agile Development: Facilitates iterative software project management and tracking.
    • Risk Management: Supports continuous risk monitoring and structured workflows for risk assessments and mitigation.

    This release empowers ServiceNow customers to streamline DevOps change processes with enhanced automation, governance, and security features, resulting in improved operational efficiency and insightful performance measurements.

    The ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Zurich release.

    DevOps Change Velocity highlights for the Zurich release

    • Improve instance efficiency by skipping step-level pipeline processing.
    • Improve load balancing and failover protection by selecting a MID Server cluster during tool connection.

    See DevOps Change Velocity for more information.

    Important:
    DevOps Change Velocity is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Import based evidence collection
    Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub Actions, Azure DevOps (ADO), GitLab and  Jenkins orchestration tools.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Support for MID Server cluster
    Improve load balancing and failover protection by selecting a MID Server cluster when connecting to a tool instance associated with a MID Server cluster. This configuration enables multiple MID Servers with relevant capabilities to be grouped.
    Improved UX for DevOps Change health scans
    Run health scans and analyze findings efficiently in the DevOps Change workspace with an intuitive and user-friendly interface.
    Pipeline association for GitHub Actions
    When onboarding GitHub Actions pipelines through the App onboarding catalog or the onboarding APIs, now only the selected pipelines are associated with the DevOps app. If no pipeline is selected, all pipelines within the specified repository are associated.
    Tool connection check status
    If a tool is marked as Disconnected because of a system-generated failure during an unsuccessful connection check, any subsequent successful check automatically updates the connection status to Connected. If you manually disconnect the tool, the tool status remains Disconnected even if there’s a subsequent successful connection check.
    New roles for vulnerability integration
    • The sn_vul.app_sec_manager role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the DevOps Vulnerability Integrations plugin (sn_devops_vul_ints) is installed.
    • The sn_vul_veracode.configure_integration role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the Vulnerability Response Integration with Veracode plugin (sn_vul_veracode) is installed.
    Prod deploy commit logic for other step types
    Update the sn_devops.commit_rel_change_step_type property to have other step types, like Test or Deploy, use the same commit logic as Prod Deploy.
    Override start and end time of a change request
    Set the  sn_devops.change_request.auto_close_allow_override_start_time  and  sn_devops.change_request.auto_close_allow_override_end_time  properties as false to consider the change request start and end time instead of the pipeline’s when the  autoCloseChange  parameter is enabled in a pipeline.
    Node version of DevOps extension
    The node version of the ServiceNow DevOps  extension has been upgraded to version 20.x in Azure DevOps.
    Enhanced pipeline governance in GitLab
    View change request details like status, sys_id, priority in the GitLab console when a change request is created in GitLab using Docker image.
    Health scan enhancements
    • Identify outdated or prolonged discover and import requests using the DevOps -Stale or Long-Running Discover and Import Requests health check.
    • Verify whether webhooks have been configured correctly for any tracked repository, pipeline, or plan in  GitHub,  GitLab,  Azure DevOps, and  Jenkins using the DevOps webhook configuration analysis health check.
    • Identify OAuth app configuration issues for GitHub tools in the connected state using the DevOps webhook configuration analysis health check.
    • Verify if any scheduled job has been configured to run as an invalid or non-admin user.
    • Navigate to the Findings list from the DevOps Change Workspace home page by selecting  View all findings  in the  Health scan findings  widget. 
    Enhanced JFrog integration with DevOps Change Velocity
    Gather JFrog evidence seamlessly and create change records automatically using the improved JFrog integration with DevOps Change Velocity.
    Bearer authentication in JFrog
    Connect to JFrog using the secure bearer token authentication to comply with JFrog’s updated security policies.
    HTTP proxy for Docker
    Connect to DevOps Change Velocity through HTTP proxy settings using environment variables in your Docker deployment for instances that run a proxy server.
    Health scan enhancements
    • Identify any callback processing issues in your instance.
    • Identify any access control rule (ACL) that is incorrectly associated with a role in your instance.
    • Verify whether all DevOps tables are present in your instance and confirm whether all metadata in sys_* tables is present.
    • Verify whether all DevOps roles in your instance contain all expected roles, including inherited roles.
    Auto close without Change Management - State Model [Legacy] plugin
    Change requests can now be auto-closed without requiring you to install the Change Management - State Model [Legacy] plugin.

    Activation information

    Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.