Zurich Patch 7 Hotfix 3

  • Release version: Zurich
  • Updated June 30, 2026
  • 2 minutes to read

    • The Zurich Patch 7 Hotfix 3 release contains fixes to these problems.

    Build information:
    Build date: 06-26-2026_0905
    Build tag: glide-zurich-07-01-2025__patch7-hotfix3-06-10-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Internationalization Features

    PRB1892286

    KB2277705

    		 A non-admin user can't change a dashboard name by specific steps when the system language is set to Japanese The dashboard name should be updated correctly and reflected in both the primary record and its translated fields, as it is in the Washington and Xanadu versions. In the Yokohama version, the update to the dashboard name fails silently when the Japanese language is enabled and the sys_translated record exists.

    Refer to the listed KB article for details.

    Platform Analytics Dashboard API

    PRB1993476

    KB2961192

    		 sys_translated records are deleted unexpectedly when updating a tab name on a dashboard in Japanese sys_translated records are deleted from the sys_translated table unexpectedly.

    Refer to the listed KB article for details.

    Platform Analytics Dashboard API

    PRB1998900

    KB3060060

    		 Tab name translations find an incorrect translation value Tab names may not be translated correctly in the Next Experience dashboard.

    Refer to the listed KB article for details.

    Platform Analytics Dashboard API

    PRB2008600

    KB3060098

    		 Platform Analytics Experience (PAE) tab translations don't work in non-English instances The tab names should be preserved and not overridden.

    Refer to the listed KB article for details.

    Platform Analytics Dashboard API

    PRB2025067

    		 The sys_translated record for par_dashboard_tab is overwritten This can cause translations to be lost.
    1. In English, create a sys_translated record as follows:
      • Label: あいう
      • Table: par_dashboard_tab
      • Element: name
      • Language: ja
      • Value: TabName
    2. Create a PAE Dashboard.
    3. Add a tab with the same name as the sys_translated value (TabName).
    4. Save the dashboard.
    5. Create another dashboard.
    6. Add a tab with the same name as the sys_translated value again.
    7. Save the dashboard.
    8. Switch the language to Japanese.
    9. Return to one of the dashboards.
    10. Rename the tab あいう to さしす.
    11. Check the other dashboard tab.

    Observe that the translation is lost because the sys_translated record is overwritten.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.