Now Assist for Third-party Risk Management (TPRM) release notes

  • Release version: Zurich
  • Updated November 7, 2025
  • 3 minutes to read
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    Summary of Now Assist for Third-party Risk Management (TPRM) Release Notes

    The Now Assist for Third-party Risk Management (TPRM) application, introduced in the Zurich release, integrates generative AI capabilities into the ServiceNow TPRM environment. It enhances the efficiency and accuracy of managing third-party risk by automating issue identification, summarization, and recommendation processes. This application is available for installation via the ServiceNow Store and is designed to streamline risk assessment workflows for organizations managing extensive third-party portfolios.

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    Key Features

    • AI-Powered Issue Recommendations (Zurich Patch 7): Reviewers with the third-party assessment reviewer role can leverage generative AI to automatically detect and recommend TPRM issues based on assessment responses. These recommendations include rationalized summaries and require user confirmation before issue creation, ensuring quality control.
    • Issue Summarization (Zurich Patch 4): Assessors with the third-party assessor role benefit from AI-generated concise summaries of complex issue records across all issue states. This capability accelerates triage, enhances consistency in issue descriptions and remediation guidance, and reduces manual review time.
    • Default Activation of Now Assist Skills: New installations of Now Assist products automatically enable designated AI skills. Existing customers upgrading from earlier releases will have previously unconfigured skills activated by default, while skills manually turned off remain inactive.
    • Usage Measurement Update (Zurich Patch 5): Now Assist usage tracking has shifted from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary date, providing more accurate and contract-aligned usage monitoring.

    Activation and Integration

    To start using Now Assist for TPRM, customers must request and install the application from the ServiceNow Store. Upon installation, all associated AI skills are enabled by default, facilitating immediate use.

    Now Assist for TPRM complements other ServiceNow capabilities such as:

    • Now Assist: Enhances organizational productivity by delivering AI-driven recommendations and self-service improvements.
    • Now Assist Admin Console: Provides setup, configuration, and monitoring tools for Now Assist applications.
    • AI Agent Studio: Allows creation and management of AI agents and workflows to automate business processes.
    • Now Assist Panel: Offers a conversational AI interface within ServiceNow Software Asset Workspace for interactive assistance.
    • Third-party Risk Management (TPRM) Application: Centralizes the management of third-party risk, enabling identification, assessment, scoring, and remediation of risks related to external vendors.

    Practical Benefits

    • Accelerates identification and resolution of third-party risk issues through AI-driven recommendations.
    • Reduces manual effort and enhances consistency in issue management by generating concise, clear summaries.
    • Improves oversight and control by enabling reviewers to validate AI-generated issues before creation.
    • Ensures efficient usage tracking aligned with contract terms for better resource management.
    • Simplifies deployment and adoption with default activation of AI skills for new and upgraded customers.

    The ServiceNow® Now Assist for TPRM application brings generative AI to Third-party Risk Management. Now Assist for Third-party Risk Management (TPRM) is a new application in the Zurich release.

    Now Assist for Third-party Risk Management (TPRM) highlights for the Zurich release

    Zurich Patch 7
    • Use generative AI to recommend TPRM issues for reviewer validation.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Use Now Assist for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records.
    • Some Now Assist skills, agents, and agentic workflows are now turned on by default.

    See Now Assist for Third-party Risk Management (TPRM) for more information.

    Important:
    Now Assist for TPRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Zurich Patch 7
    Now Assist for Third-party Risk Management (TPRM)
    Generate issue recommendations for TPRM
    If you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the if you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the Now Assist for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation.
    Zurich Patch 4
    Now Assist for Third-party Risk Management (TPRM)
    If you have the third-party assessor role [sn_vdr_risk_asmt.vendor_assessor] role and have installed the Now Assist for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Changed in this release

    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Activation information

    Install the Now Assist for TPRM application by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    After installing Now Assist for TPRM all Now Assist for TPRM skills are activated by default.

    Related ServiceNow applications and features

    Now Assist
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Now Assist Admin console
    Use the Now Assist Admin console for access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
    AI Agent Studio
    Use AI Agent Studio to create, manage, or test AI agents and agentic workflows so that you can create self-executing workflows to help you achieve your business goals.
    Now Assist panel
    Use the Now Assist panel conversational interface in ServiceNow® Software Asset Workspace to interact with and get assistance from generative AI.
    Now Assist skills
    Use the ServiceNow® Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    Third-party Risk Management
    The ServiceNow® GRC: Third-party Risk Management (TPRM) application enables you to proactively identify, assess, and mitigate risks that are associated with your third-party relationships. TPRM provides a centralized process for managing your portfolio of third parties, assessing and scoring risk, and performing remediation.