Sidebar release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release.

    Sidebar highlights for the Zurich release

    Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages.

    See Sidebar for more information.

    Important:
    Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Sidebar
    Use threaded replies to answer Sidebar messages without adding clutter to the main discussion.

    Activation information

    Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see Installing Sidebar.

    Related ServiceNow applications and features

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    Use Agent Chat to provide features that streamline the agent and requester chat experience and enable managers to monitor and assist agents.
    Virtual Agent
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