---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Supplier Lifecycle Operations release notes

# Supplier Lifecycle Operations release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Supplier Lifecycle Operations application enables you to quickly onboard and collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle. Supplier Lifecycle Operations was enhanced and updated in the Zurich release.

## Now Assist \> ServiceNow Otto announcement {#supplier-lifecycle-operations-rn__section_kcm_2mw_ckc}

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#supplier-lifecycle-operations-rn__servicenow-otto-name-change}

## Important Supplier Lifecycle Operations highlights for the Zurich release {#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-highlights}

* The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US).
* The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US).
{#supplier-lifecycle-operations-rn__ul_wqm_m5k_lyb}

See [Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) for more information.{#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-highlights-2}
Important:  
Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Zurich release {#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-new-features}

[Supplier Operations](https://www.servicenow.com/docs/access?context=supplier-operations&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve
    cases via Playbooks for a structured and consistent approach.

[Supplier Payment Optimization](https://www.servicenow.com/docs/access?context=supplier-pmnt-opt&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.

    * Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method.
    * They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates).
    * They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas.
    {#supplier-lifecycle-operations-rn__ul_d3p_1zn_2hc}

[Relish Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=relish-slo-connector&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.

[Automated KPI data collection](https://www.servicenow.com/docs/access?context=create-auto-kpi-template&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance
    monitoring.

[Mapping multiple internal stakeholders to a supplier](https://www.servicenow.com/docs/access?context=manage-internal-stakeholders&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and
    management of supplier relationships.

[Universal Request](https://www.servicenow.com/docs/access?context=universal-request&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types.
    Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.

[Overall supplier dashboard](https://www.servicenow.com/docs/access?context=overall-supplier-db&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights
    section and the Action plans section showing relevant details.

[Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and
    external users. This feature utilizes the capabilities of the Smart Assessment Engine application.

[Emails view for supplier managers](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and
    email-related activities can be summarized from the workspace.

    Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.

## UI changes {#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

## Activation information {#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-activation}

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-activation-1}

## Accessibility information {#supplier-lifecycle-operations-rn__supplier-lifecycle-operations-rn-accessibility}

Dark theme
:   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.