Supplier Lifecycle Operations release notes
Summarize
Summary of Supplier Lifecycle Operations release notes
The ServiceNow® Supplier Lifecycle Operations application streamlines onboarding, collaboration, and management of supplier relationships, risk, compliance, and performance throughout the supplier lifecycle. The Zurich release introduces enhancements to better support advanced case management, payment optimization, integration capabilities, and user experience improvements.
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Key Features
- Supplier Operations: Offers advanced case management for supplier lifecycle events such as onboarding and offboarding, utilizing Playbooks for structured case resolution.
- Supplier Payment Optimization: Enables supplier managers to identify and prioritize suppliers likely to accept credit card payments, initiate credit card enablement cases, and estimate savings using a Savings calculator tool.
- Relish Integration: Facilitates sanction screening and validation of banking or location change requests for suppliers through integration with Relish.
- Automated KPI Data Collection: Automates gathering and calculation of KPI data at supplier and contract levels, supporting comprehensive performance monitoring via action plans.
- Mapping Multiple Internal Stakeholders: Improves supplier governance by linking multiple internal teams (legal, business, technical, risk) to suppliers, enhancing visibility and management.
- Universal Request: Allows supplier contacts to create generic help requests through the Supplier Collaboration Portal when unsure of the appropriate department, improving case triage and routing.
- Overall Supplier Dashboard: Presents detailed supplier performance metrics including scores, active supplier counts, spend data, risk ratings, and related insights and action plans.
- Smart Assessments: Enables bulk creation of surveys using segmentation rules and templates, providing an enhanced UI experience for both internal and external users.
- Emails View for Supplier Managers: Integrates email access within the Source-to-Pay Workspace, allowing managers to handle email actions related to cases, tasks, and suppliers directly, while supplier contacts can act on assigned tasks via email without portal login.
- UI Enhancements: Introduces the Coral theme as the new default for portals and mobile with brand-neutral visuals, plus a dark mode option to improve readability and reduce eye strain.
Activation Information
The Supplier Lifecycle Operations application is available via the ServiceNow Store. After upgrading to the Zurich release, the Supplier Operations plugin (com.snc.snso) must be installed. Note that the Supplier Lifecycle Operations plugin has been renamed to Supplier Case Management. Customers should request the app installation through the ServiceNow Store and refer to activation details in the release notes for guidance.
The ServiceNow® Supplier Lifecycle Operations application enables you to quickly onboard and collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle. Supplier Lifecycle Operations was enhanced and updated in the Zurich release.
Important Supplier Lifecycle Operations highlights for the Zurich release
- The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see Install Supplier Operations.
- The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management.
See Supplier Lifecycle Operations for more information.
New in the Zurich release
- Supplier Operations
- Supplier Operations provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach.
- Supplier Payment Optimization
- Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments.
- Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method.
- They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates).
- They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas.
- Relish Integration for Supplier Lifecycle Operations
- Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration.
- Automated KPI data collection
- This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring.
- Mapping multiple internal stakeholders to a supplier
- This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships.
- Universal Request
- Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations.
- Overall supplier dashboard
- The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details.
- Smart Assessments
- Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application.
- Emails view for supplier managers
- Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and
email-related activities can be summarized from the workspace.
Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Activation information
Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.