Walk-up Experience release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Zurich release.

    Walk-up Experience highlights for the Zurich release

    Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    See Walk-up Experience for more information.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.