You're under constant pressure to cut costs while investing in innovation and transformation initiatives. However, legacy IT systems give you little access to data that would provide the insight you need into why and where the budget is allocated and spent.
Our financial management offering enables you to map actual costs including business services, applications, projects, and infrastructure to the consumers of these services. It's exactly the information you need to determine whether your IT costs are correctly aligned to your business goals.
The ServiceNow Financial Management application provides visibility into spend by bringing together actual usage data – incidents handled, servers used, project hours spent – with amounts right out of the general ledger. We help customers connect cost to service usage by enabling service managers to build cost models that make the crucial connection between the way services are used and the cost of delivery. The result is that CIOs can align their investments to business goals, weigh operational performance against cost, and adjust investments accordingly.