Javits Center
429 11th Avenue
New York, NY 10001

Our event is in the North Javits Center. For parking and transportation options, please visit the “Getting Here” section of the Javits Center website. Please use the MTA website to get customized directions via buses, subway, and rail.

For changes to your badge information, visit your Attendee Portal ---> Registration Summary section. Then click the pencil icon to complete any necessary edits to your name, title, or company prior to arriving on-site.

8:30 a.m. to 5:30 p.m. | Level 3

For faster service, present your QR code found in the event mobile app. Please bring your ID and use the email address you used to register for World Forum.

Always wear your badge while at the venue for access to World Forum sessions, Expo, and special activities. 

Using your mobile phone, search for the "ServiceNow Events" app in the Apple or Google app store for a smooth event experience. See your personal agenda, the event venue map, highlights of the day, and get timely updates.

Apple App Store
Google Play Store

To get started using the app:

1. Open the app, then enter the email address you used to register. You will receive a 6-digit verification code in your email. Enter the code, and you’re ready to use the app.

2.  An express check-in QR code will pop up when you open the app — use this on-site at Badge Pick-up to receive your badge.

3. Click ‘Networking’ on the home screen navigation and opt-in to Messaging. Use Messaging to find and communicate with other attendees.

Network: WorldForum2025

Password: #putsAItowork

We recommend business casual attire for your day in New York. Consider bringing a light jacket or sweater. Wear comfortable shoes─you’ll be doing a lot of walking.

Please bring your mobile device, as you’ll need it to access the mobile app throughout the event. If you’re participating in hands-on labs, be sure to bring your laptop and charger. We also recommend bringing a reusable water bottle, as refill stations will be available throughout the venue.

Explore our knowledge-packed sessions, trainings, demos, and more with the Sessions Catalog. Filter topics, favorite the ones that interest you, and register for the sessions you’d like to attend.

Your selections will appear in the "My Agenda" section of the mobile app. You can also add sessions directly from My Agenda based on open time slots in your personal schedule.

Plan to arrive at your sessions at least five minutes early to secure your seat, as most sessions are first-come, first-served.

Sessions marked "Save a seat" have limited seating, so be sure to sign up as soon as possible.

For sessions that are marked “full,” you are welcome to wait outside of the room in case any seats become available.

Keynote: 10:00 a.m. – 11:00 a.m. | Level 5, Rooms 501-503

Get inspired at World Forum with a powerful keynote featuring TD Bank and sessions with our customers, including BlackRock, Princess Cruises, National Hockey League, and beyond. Learn how to model your strategy after real successes to accelerate your AI journey.

11:30 a.m. – 4:00 p.m. | Level 3, Hall 3

Connect with peers, discuss challenges, and get advice from industry experts and sponsoring partners. Experience ServiceNow’s latest AI-driven workflow solutions, attend theatre sessions on digital transformation, and see activations, demonstrations, and more from leading organizations like Proven Optics, Tanium, and many more.

Create, code, and collaborate at CreatorCon. Whether you're just starting out or an experienced practitioner, discover hands-on labs and live demos designed to help you grow your skills. Explore real-world use cases, learn from experts, and sharpen your skills with the latest AI tools.

Join us for in-depth, hands-on workshops to help you get the most from your ServiceNow investment. Get proven tips, best practices, and powerful strategies. View labs here.

Here are a few additional reminders about Labs:

1. The Labs are hands-on. Please bring your laptop to participate. We also recommend that you bring a secondary device, such as a tablet or phone, to view the lab guide. We will not provide laptops onsite.

2. If you can no longer attend, please inform us by opening a ticket in the Events Help Center.

Explore cutting-edge technology, connect with experts, and experience live demos that will give you actionable advice from industry experts with exhibits like:

• AI Agent demos – featuring AI Control Tower: Explore three interactive experiences that bring AI Agents to life, from building and customizing them to understanding how they’re secured at scale. Get your questions answered from our AI Champions with these hands-on experiences.

• CRM demos: Get an inside look at the full CRM solution from sales and order management with Logik CPQ to AI-powered customer service and field service productivity. See how it all connects to drive smarter, faster customer experiences.

• Now on Now: Explore how ServiceNow is “drinking its own champagne”—aka using our own products to work faster, smarter, and more efficiently. You’ll learn how we implement our own products and use the Now Platform® to transform our work.

At World Forum New York City, a select group will take part in curated, invite-only sessions focused on onboarding, strategic planning, and strengthening long-term value. These sessions are designed to foster deeper engagement. If you’ve received an invitation, we encourage you to attend and make the most of this opportunity.

4:00 p.m. - 5:00 p.m. | Expo Hall

This is your time close out the day in the best way. Meet new people, catch up with friends, and reflect on the day’s valuable insights.

We look forward to seeing you at World Forum New York City!