It was a transformative event exploring where the world puts AI to work. We look forward to seeing you next year.
A platform where people and AI work together to transform customer experiences and employee work styles.
We will introduce the latest information on ServiceNow's AI platform and how our customers are leveraging AI to create new value.
Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG).
We offer a wealth of content, including detailed demonstrations and individual advice from ServiceNow experts and professionals from partner companies.
Use this opportunity to expand your knowledge of AI and exchange opinions with other participants at World Forum to build new networks.
Visionary business leaders will offer insights and inspiration to keep you ahead with AI.
Corporate EVP and CIO
Hiroshi Kodama
Hiroshi Kodama
Director, Executive Vice President, CTO・CDIO
Toru Futami
Toru Futami
Managing Executive Officer, Chief Information Officer, Chief Information Security Officer
Kyoji Kuroda
Kyoji Kuroda
Assistant Manager, Strategic Planning
Group, IT Transformation Department
Kakeru Oda
Group, IT Transformation Department
Kakeru Oda
Corporate Digital Unit, Enabling
Technologies Division
Yuki Yanagi
Technologies Division
Yuki Yanagi
Representative Director
Kensuke Ozawa
Kensuke Ozawa
President
Masatoshi Suzuki
Masatoshi Suzuki
Chief Technology Officer and EVP, Dev Ops
Pat Casey
Pat Casey
EVP, Platform Engineering and AI
Technology
Joe Davis
Technology
Joe Davis
Chief Operating Officer
Tomohiro Hara
Tomohiro Hara
Enterprise System Integration Div.
Tomohisa Kanae
Tomohisa Kanae
Teteuo Takata
Yuichi Hasegawa
Digital Intelligence Service
Department / Manager
Masato Fukushima
Department / Manager
Masato Fukushima
Sales Planning Department General Manger
Takehiko Wakatsuki
Takehiko Wakatsuki
IT Planning Section Manager
Yohko Oyama
Yohko Oyama
Operational System Development
Division Senior Director
Tomohiro Shitozawa
Division Senior Director
Tomohiro Shitozawa
IT Service Innovation Headquarters,Deputy Executive
General Manager
Makoto Shindo
General Manager
Makoto Shindo
IT Service Innovation
Headquarters,Supervisor
Mari Sugihara
Headquarters,Supervisor
Mari Sugihara
Manager, ICT Promotion Department,
Technology
DX Promotion Division
Masaki Kitaori
Technology
DX Promotion Division
Masaki Kitaori
ICT Promotion Department ,
Technology DX Promotion Division
Motoki Kobayashi
Technology DX Promotion Division
Motoki Kobayashi
Senior Manager, ICT Planning & Incubation Department
Haruki Miyazaki
Haruki Miyazaki
Management Platform Development Division
Group General Manager
Group General Manager
Deputy General manager IT Governance Department Digital Transformation Division Headquarters
Yasushi Kazawa
Yasushi Kazawa
Senior Manager
Kurosawa Ayumu
Kurosawa Ayumu
IT Strategy Department
General Manager
Tatsutoshi Murata
General Manager
Tatsutoshi Murata
Facility Management Division,
Building DX Planning Department
Senior Manager
Shinichi Kinoshita
Building DX Planning Department
Senior Manager
Shinichi Kinoshita
Jun Sakai
Kizuka Junko
Corporate Digital Unit Enabling
Technologies Division,Senior Director
Shigeo Gomi
Technologies Division,Senior Director
Shigeo Gomi
Digital Transformation Division,
Engineering Leader
Keisuke Imamura
Engineering Leader
Keisuke Imamura
Digital Transformation Division,
Engineering Leader
Junichi Sawada
Engineering Leader
Junichi Sawada
Global Operations Planning Division
Tomoko Miyawaki
Tomoko Miyawaki
Ryosuke Hayashi
Management Planning H.Q.
Cybersecurity Measures Planning Office Dept.
General Manager
Nakayama Hideto
Cybersecurity Measures Planning Office Dept.
General Manager
Nakayama Hideto
Executive Adviser to the Chief
Information Officer (CIO)
Fukuda Jiro
Information Officer (CIO)
Fukuda Jiro
*Please note that program content and times are subject to change without notice.
Pick up your budget at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
Special sessions led by ServiceNow University instructors. The Expo will also be open at the same time, where ServiceNow experts and professionals from partner companies will welcome you. Light breakfast will be provided for those attending the sessions and Expo.
Introducing the latest ServiceNow technology and AI platform strategies. We will also feature presentations by industry experts and customers who are implementing cutting-edge initiatives.
Enjoy lunch and networking while touring the exhibition hall.
Sessions covering a wide range of topics, including customer case studies, product-specific sessions, hands-on AI micro labs, and how to utilize AI platforms. Sessions by sponsor companies will also be held at the same time.
Kick off the evening with drinks and great conversation. Connect with fellow attendees and start building relationships that will carry you through Day 2 — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
The first day will conclude with an exciting performance by Ayaka, bringing her signature sound to World Forum Tokyo.
*Please note that program content and times are subject to change without notice.
Pick up your badge at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
Following on from Day 1, there will be practical sessions and an expo led by ServiceNow University instructors. You are welcome to join us in the morning for light refreshments.
We will welcome speakers who focus on technology and provide an in-depth look at the latest features and direction of ServiceNow's AI platform.
Enjoy networking and lunch while experiencing the latest solutions at the exhibition hall.
In addition to customer case studies and product-specific sessions, there will be a “Hackathon Finals” where developers compete in technical challenges, as well as a “Hands-on Lab” where participants can try out the technology for themselves. This practical program will provide experience with ServiceNow's AI Platform.
Before the final session, there will be time for you to freely view the exhibition area.
To wrap up the two days, we will present an inspirational session featuring special guests who will discuss the future of AI and technology.
The final networking session is an opportunity to further deepen the connections you have made over the two days. Drinks and light refreshments will be provided.
Ayaka made her debut in 2006 with the single “I believe.” Her first album First Message sold over 1.4 million copies, and her 2009 best album also achieved million-seller status. In 2014, her song “Nijiiro” was featured as the theme song for the NHK morning drama series Hanako to Anne and continues to be a long-running hit. Starting in September 2025, Ayaka is on her Wonder! Tour 2025, her first nationwide tour in two years, covering 25 cities across Japan.