AI adoption is racing ahead, but speed without trust is a dead end. Ramaswamy PV, Virtusa’s CIO, calls out the gap between proof of concepts and real ROI – and how to close it. The answer lies in disciplined frameworks: standardising intake, codifying risk controls and instrumenting value from day one. Change management and KPIs aren’t optional; they’re the backbone of sustainable scale.

Key takeaways for CXOs:

• Relentless ROI focus: Tie every initiative to an outcome and exit criteria – proof of concepts alone don’t deliver value.
• Adoption frameworks: Codify patterns (use case intake, data pipelines, risk controls) to scale safely across functions.
• Practices of top CIOs: Prioritise change management, measurable KPIs and enterprise wide guardrails to sustain momentum.

Watch the full interview to see how Virtusa is scaling AI responsibly and driving measurable business impact.