Core Business Suite
Connect your employees, suppliers, systems and data with a single suite of products.
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Core Business Suite
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Benefits
Features
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Your business needs met with ease and efficiency
Coordinate requests and cases across your business. Simple and fast, it's how work should be.
Benefits of Core Business Suite
One place for employees
Find answers and get help fast across operations such as IT, HR, finance, procurement—without the hassle.
One place for business experts
Take action on cases with all the information you need.
One place for team leads
Track performance, like request-to-resolution times and make process improvements.
One place that deploys fast
Deploy quickly with AI agent prompts, like "Which cases should be automated?"
Features of Core Business Suite
Case management and process support
Respond quickly to all cases and requests across core business functions—all in one place.
Task orchestration
Automatically send work to the right expert for faster coordination across the business.
Workspaces
Give employees one place to make work flow consistently and manage workloads.
Success dashboards
Track SLAs and operating analytics across workflows for visibility into your business.
Explore related products and capabilities
Now Assist
Help employees raise productivity with GenAI on the ServiceNow AI Platform.
Employee Center
Provide a single, unified portal for service delivery across the enterprise.
HR Service Delivery (HRSD)
Deliver the right experience to employees anywhere with AI-guided workflows.
Procurement Case Management
Manage the end-to-end procurement request lifecycle across systems and tech.
Workplace Service Delivery
Deliver modern digital services for the distributed workforce.
Health and Safety
Automate occupational health workflows and make safety accessible to all.
Legal Service Delivery
Modernise legal operations to make faster decisions and increase productivity.
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Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.
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