Keep employees engaged, productive and informed with Employee Center, a consolidated portal for ai search, targeted campaigns and app launcher.
Employee Center Overview Getting Started
Product Employee Center Just ask to find any answer, access any service and get personalised insights to do your best work—all in one place. Explore ServiceNow EmployeeWorks
The world works with ServiceNow™
How does Employee Center work? Employee Center connects to the workflows, data and systems your enterprise already runs on. From a single experience, find the answers you need, request services, get personalised insights and stay informed on the latest company news.
Benefits of Employee Center Run your work from one place Request services, complete tasks and stay informed with relevant insights, all on one AI-powered experience personalised for you. Video CTA See ServiceNow EmployeeWorks Use a tool built for your best work Boost everyday productivity with personalised notifications, insights and data tailored to your role. Video CTA Get eBook Meet employees where they work Access the help, services and answers you need wherever work gets done across mobile, voice, kiosk, chat and the web. Video CTA Get Details
Use cases for Employee Center Conversation-First
Start with conversation for every ask Simply ask and get the services, answers and information you need across any department or system. Explore ServiceNow EmployeeWorks
Related links IntegrationHub
AI-Native Services
Deliver an AI-powered service experience From IT to HR and everything in between, find help, manage to-dos and stay informed with insights and news. Explore Employee Experience
Related links IT Service Management HR Service Delivery Sourcing and Procurement Operations
Personalised Insights
Work smarter every day Move from managing tasks to driving outcomes. Approvals, requests and tailored insights surface in a personalised canvas. Explore HR Service Delivery
Employee Communications
Keep employees informed effortlessly Deliver news, announcements and updates that reach every employee automatically, tailored to their role. Get eBook
Omnichannel Experience
Deliver seamless experiences on any channel Provide the same AI-native experience across mobile, chat, portal, voice or kiosk — so everyone works smarter, not harder. Explore AI Search
OUR CUSTOMERS Industry leaders rely on ServiceNow to make work better See All Stories 1 unified portal for IT, HR, Finance Video CTA See Case Study Watch Video (2:35) 100% of employees use the company portal weekly Video CTA Find Out How €600K in self-service productivity savings Video CTA Learn More Watch Video (2:35) 87% increase in self-service Video CTA Learn More Watch Video (3:18) 87% increase in self-service Video CTA Learn More Watch Video (3:18)
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data. See All Integrations
Resources for you See All Resources RESEARCH REPORT Enterprise AI Maturity Index 2025 Learn how AI pacesetters are harnessing AI by connecting data, automation and workflows. Video CTA Read report BLOG IDC MarketScape Names ServiceNow a Leader in Employee Experiences Video CTA Read Blog PRODUCT PAGE A Single Place to Search and Act Across Business Applications Video CTA See EmployeeWorks EBOOK Get inspired by 10 cutting-edge employee portals Video CTA Explore Now
Use the ServiceNow ecosystem Explore our learning tools, community and partner offerings to find the level of support you need. Training and certification Boost your career with a globally recognised ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions and explore products by release. Community Join our community to learn, share and connect with users about ServiceNow solutions.
ServiceNow Impact® Get the support and expertise you need to realise value fast. Achieve success your way with a success plan tailored to you. Learn about Impact
Frequently asked questions Expand All Collapse All What is employee experience?
Employee experience is the ease of getting things done. From finding answers to completing daily tasks, ServiceNow believes a great employee experience should remove friction and repetitive work that keep people from doing their best. With the ServiceNow AI Platform, employees spend less time chasing approvals and admin, and more time on meaningful work that moves the business forwards.
What is ServiceNow EmployeeWorks?
ServiceNow EmployeeWorks is the AI front door that helps employees complete everyday tasks and business processes end-to-end. Employees can ask in plain language from any device, and ServiceNow EmployeeWorks routes approvals, updates records and triggers workflows across enterprise systems based on role and business rules. Unlike tools that only return answers, ServiceNow EmployeeWorks executes work across the organisation.
What is employee self-service?
Employee self-service is the ability for employees to find information, make requests and complete routine tasks on their own without relying on support teams. It gives people direct access to what they need, when they need it. With ServiceNow, self-service goes beyond knowledge articles and forms. Employees can surface any answer across the enterprise, conversationally request business services, and manage and initiate AI agents to complete everyday work.
What is an AI agent?
An AI agent isn't just another chatbot or search tool. It acts. ServiceNow AI Agents understand employee requests, apply the right policies and complete tasks, approvals and processes according to your playbooks. AI agents go beyond answering questions to get work done.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations and adapt to diverse business needs across IT, HR, CRM and more. With features like built-in governance, analytics and text-to-action capabilities, ServiceNow AI Agents enhance productivity while aiding alignment with organisational goals.
What is a deskless worker?
Deskless workers are employees who don't sit behind a desk, such as nurses, field engineers and retail associates. They're always on the move and often work entirely from mobile or kiosk devices. ServiceNow supports every type of worker by bringing AI-native experiences to wherever work happens. Whether in the field, on the floor or in the office, employees can use the same conversational, intelligent tools to get answers, request services and complete work without disruption.
Talk with an expert Connect with our product experts to arrange a custom demo. See how Employee Center can work in your environment. Get Started
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