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Employee Center

Allow managers and employees to request services from anywhere with a unified portal. Keep everyone engaged, productive and informed.

Benefits of Employee Center

Enhance the employee service experience

Give employees a unified portal to easily get help from HR, IT, facilities and other departments.

Support your hybrid workforce from anywhere

Transform how work gets done with cross-departmental services, information and tasks.

Connect with employees in moments that matter

Keep employees updated about company news, resources and relevant info with targeted campaigns.

Empower managers to better support employee needs

Provide the tools and resources managers need to lead teams in a hybrid work environment.

Features of Employee Center

Empower managers to better support employee needs

Manager hub

Keep managers engaged with teams and equip them to better support employees.

Serving up content via targeted campaigns and automation

Targeted campaigns

Serve up personalised content to employees based on profiles for location, role and job type.

Using Employee Center directly within Microsoft Teams

Microsoft Teams integration

Submit requests, take action on notifications and chat with virtual agents within Microsoft Teams.

Curating Employee Center experiences around topics

Curated experiences

Organise, customise and streamline content creation around topic pages for easier self-service.

Additional features

AI-driven search

Find relevant content from any department and retrieve results from multiple places—quickly.

App launcher

See relevant and frequently used apps on your home page and in context with curated experiences.

AI-powered insight

Categorise general inquiries automatically by combining machine learning and historical data.

Org chart

Navigate, search and contact employees more efficiently with an enhanced org chart experience.

Employee forums

Empower employees to participate in internal discussions and discover forum content through search.

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Employee Journey Management

Build complete workflows to support employees through complex moments.

Case and Knowledge Management

Standardise documentation, interactions and fulfilment of employee enquiries and requests.

Virtual Agent

Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.