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Gain visibility into your multistack IT environment, on-premises to cloud, and see the impact on your applications. Automate alert triage and impact analysis with AI agents to break down data silos.
See IT infrastructure in a business service context. Minimise user impact and speed remediation with predictive AIOps, powered by generative AI. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
ITOM groups key applications and capabilities into packages that can scale with you as your needs change.
Help operators triage alerts faster and more accurately with generative AI.
Get a holistic view of your operations footprint across on-premises data centres and cloud.
Map the relationships between IT components and business services in dynamic environments.
Discover, itemise, and proactively manage your TLS certificates.
Track firewall policies and perform proactive audits on a single platform.
Use certified integration partners to keep third-party data consistent.
Track the dependencies and relationships of supported IT services within a single system of action.
Adopt and extend community monitoring checks to develop events and metrics.
Reduce event floods from monitoring tools and gain insight into business service health.
Analyse your IT infrastructure proactively to spot service degradation and reduce outages.
Deliver uninterrupted digital services with real-time log data to solve problems quickly.
Speed cloud adoption with automated service delivery and continuous governance.
Make data-driven decisions based on business impact.
Proactively monitor critical resource availability 24/7.
Use AI to streamline incident and problem remediation in AIOps, reduce IT effort, and save costs.
Combine ITOM with other products and apps to solve the problems your business faces. Unite on a single platform to deliver resilient digital services, extraordinary experiences and increased productivity.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
Dive into overview articles on a variety of topics related to ITOM.
Predict issues, prevent impact and automate resolutions with IT Operations Management.
Gain full visibility into your infrastructure, including on-premises, cloud and serverless environments. Manage TLS certificates and firewall policies on a single platform.
Stop chasing false positives and identify anomalies with less guesswork. Analyse telemetry and log data using generative AI to reduce noise, predict issues and automate resolution.
Make the move to intelligent workflows that automate cloud service delivery and maintain continuous governance.
Create intuitive service maps with multiple options. Leverage machine learning for fast deployment. Visualise the impact of change for application services.
ITOM includes AI-powered platform capabilities so you can share data from one system of action, use intelligent automation and provide a modern, mobile interface. Transform your business with a single, unifying platform for digital business.
The ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forwards.
Say goodbye to manual data inputs, redundancy and siloed tasks. Eliminate information silos with one data source for your enterprise.
Work smarter and make better business decisions. Supercharge your workflows with machine learning and AI-powered experiences.
Deliver AI-powered technology experiences your operations and services teams will love. Keep users informed and engaged any time, anywhere with intuitive mobile apps.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
IT Operations Management integrates easily with partner and third-party applications.
Get visibility into your AWS services deployed in the cloud with a consolidated view of multicloud and hybrid deployments.
Use on-demand and schedule-based discovery to collect IaaS, PaaS, FaaS and CaaS services for Azure and multicloud deployments.
Discover your containerised Kubernetes components to use for service mapping and tracking.
Help your SRE and operations teams with near real-time discovery of cloud-native applications and containerised environments.
Get visibility into CGP cloud resource identities, relationships and state. Integrate with hybrid and multicloud deployments in the ServiceNow CMDB.
Ingest SolarWinds alerts into event management to identify issues and restore services faster with noise suppression.
Pull in data from Puppet into the ServiceNow CMDB to get rich, relevant data for your on-premises and cloud infrastructure.
Import subnets and IP addresses from Infoblox into the ServiceNow CMDB quickly, seamlessly and securely.
Add continuous value to the business, no matter what hat you wear. Find operational efficiencies and help resolve issues before they impact users.
Drive digital transformation and modernise IT operations. Empower IT ops teams to minimise risk of outages, maximise investments and improve efficiency across the entire organisation.
Improve resilience and eliminate outages by identifying and resolving anomalies before end users are impacted.
Unify teams and drive compliance across IT functions with comprehensive visibility into the entire infrastructure.
Gain control with service-aware operations and reduce the risk of change impacting business services.
Keep business services running 24/7, with complete visibility into the relationships between your applications, IT components and cloud services. Understand business service context, reduce event noise and identify anomalies quickly.
Gain an end-to-end view of the performance of business-critical services to bridge IT and business.
Eliminate discovery gaps and reduce inconsistency for hybrid and multicloud deployments.
Reduce the manual time and cost to map services for business context and prioritisation.
Maximise ServiceNow AI Platform business value by identifying opportunities to extend and accelerate digital transformation. Partner with upper management and business lines to optimise process efficiency companywide.
Track the dependencies and relationships of supported IT services within a single system of action.
Empower teams to work anywhere with intuitive interfaces, proactive notifications and suggested remediations.
Identify opportunities to automate workflows and processes with ServiceNow apps.
Work hand in hand with IT operators to reduce the number and severity of incidents. Minimise user impact and resolve issues faster, enabled by intelligent guidance.
Predict, prevent and resolve incidents proactively from a single workspace before services are impacted.
Find affected configuration items quickly without requesting help from operations teams.
Understand the business context and quickly identify how a single change can affect multiple services.
ITOM simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Get the tools you need most with the ITOM package that meets your business needs. Scroll down to see a sample of the features in each package.
Build a consistent foundation with a single system of action across your IT estate.
Focus on business-impacting projects by reducing noise and shortening MTTR.
Move from reactive to proactive with built-in anomaly detection and automated remediation.
Help operators triage alerts faster and more accurately with Generative AI.
Get a holistic view of your operations footprint across on-premises data centres and cloud.
Map the relationships between IT components and business services in dynamic environments.
Increase adoption, optimise platform health and see value faster. Try our AI- and human-powered product.
Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.
Get a team of experts to support your implementation, improve your instance health or anything in between.
Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognised ServiceNow certification.
Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Learn how to use our products, find answers to your technical questions and explore products by release.
Find out how delivering stellar IT services starts with the automated infrastructure visibility of ITOM.
Explore the transformative role predictive AIOps can have in your IT service operations.
The ServiceNow AI Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
See how ServiceNow stacks up against other providers of process-centric AI for IT operations (AIOps).
See how other companies like yours use IT Operations Management to predict issues, prevent outages and resolve issues automatically.
Munich Re enhances audit capability with new CMDB that provides end-to-end visibility of all IT assets companywide.
Körber Supply Chain improves customer support with data-driven insights, cutting aged tickets by 58%, and boosting MTTR by 32%
NEC uses digital workflows to transform the employee experience, cutting IT response times by 57% and resolving 88% of inquiries instantly.
CareSource drives operational excellence with ServiceNow, saving 700+ hours annually and consolidating 35 data stores.
NTT Data reduces monitoring and maintenance operations workloads by 20%.
NBA uses AIOps to elevate the fan experience, analysing 200M logs daily and reducing alerts by 99.999%.
Cathay enhances customer experience with automation, centralising IT services, prioritising strategy and streamlining processes.
Sentara created a unified healthcare system, offering a single stop for employees and patients with 1.5K service catalogue items and 100% resource planning in ServiceNow.
Connect with us to optimise operations productivity, cost and resilience. Put AI to work with a single platform for IT.