Harness the power of the ServiceNow AI Platform to proactively manage high-impact work by uniting AI, data and workflows on a single cloud platform.
AI Platform Capabilities ServiceNow AI Platform AI Control Tower AI Agents AI experience Autonomous Workforce
ServiceNow AI Platform
The AI control tower
for business reinvention Unify AI, data, workflows and security on a single platform. Schedule Demo See Latest Release
The AI-native architecture Any AI model can think. Only ServiceNow® can act with an AI-native architecture built on 20+ years of enterprise workflows. Sense
Any Data Unlock your enterprise data advantage Access data from 450+ systems, including SAP and Salesforce, in one platform. Give AI the context it needs to act across your business. Learn More
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Decide
Any AI Model Ground AI in your business reality Ground any LLM—from OpenAI and Anthropic to your own models—in your enterprise context and rules. Decisions stay predictable, auditable and aligned. Learn More
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Act
Any Workflow Execute autonomously across the enterprise Orchestrate AI on top of 20+ years of deterministic workflows. Get an Autonomous Workforce of AI specialists that do jobs across IT, HR, customer service and every corner of your business. Learn More
Related links AI Agents Build Agent Agentic Playbooks Process Mining Flow Designer
Govern
Any System Apply AI guardrails at the moment of action Gain full visibility and control over every AI asset in your enterprise with a unified governance layer for any system, identity or device. Learn More
Related links ServiceNow Vault Responsible AI Platform Security
"ServiceNow is destined to be the best platform, the operating system of enterprise AI agents." Jensen Huang Founder and CEO, NVIDIA AI that thinks and acts AI without workflows is just expensive advice. AI inside workflows is autonomous enterprise execution. AI Agents ServiceNow AI Agents act autonomously to get work done. They solve problems and drive exponential productivity in every corner of your business. Video CTA Learn More Autonomous Workforce Scale your team with AI specialists that have the workflows, governance and enterprise context to do jobs, not just tasks. Video CTA Learn More AI Control Tower Your single control plane for managing any AI agent, model and workflow in the enterprise—whether it's built internally or by a partner. Video CTA Learn More AI experience Get one AI interface to interact with voice, text, image and web agents. Deliver answers and execute work in every department. Video CTA Learn More
The world works with ServiceNow™
Introducing Context Engine Turn your data, decisions and relationships into shared business context that enables AI agents to move beyond conversation and into autonomous action. Learn More
Put AI to work for people Autonomous workflows handle incident resolution, customer support, employee onboarding, vulnerability remediation and more. IT
The best incident is the one that never happens AI agents streamline incident management and request fulfilment while automating tasks in IT operations. They help IT teams deliver smarter, improved service. Watch Video (2:01) Explore IT Solutions
CRM
Legacy CRM is broken, we're fixing it AI agents can simplify your CRM by handling routine customer requests and automating complex processes. From issue resolution to large-scale coordination, they help deliver faster, more efficient support. Watch Video (2:03) Learn More
Employee Experience
Automate the busywork, free talent for the big work AI agents can help submit HR requests and resolve inquiries. They also simplify access to essential information like policies, benefits and support services. Schedule Demo Reimagine Employee Experience
Risk and Security
Build trust and resilience for the AI era AI agents assist in managing and remediating risk incidents by automating key processes. They can also track system health and identify potential vulnerabilities to help mitigate risks. Schedule Demo Improve Security
App Development
Launch AI-powered apps in days, not months AI agents help accelerate and simplify application development by assisting with script, playbook and code creation. They can also audit and manage knowledge bases to support faster releases, better collaboration and fewer errors across environments. Schedule Demo Create Smarter Apps
Frequently asked questions What is the ServiceNow AI Platform?

The ServiceNow AI Platform is the unified foundation for every ServiceNow product. It brings together AI, data, workflows and security to execute work across IT, CRM, employee experience, risk and security, and app development.

Built on unified data and enterprise governance, the platform enables AI that goes beyond recommendations to take action. ServiceNow AI Agents run workflows across enterprise systems, all governed by your business rules and policies.

With a single data model connecting to more than 450 systems, the platform gives AI the business context it needs to understand what's happening and act accordingly across every department. This eliminates fragmented tools and enables organisations to put AI to work at scale—without compromising control.
What is a cloud platform?
A cloud platform is a software-based common foundation upon which people can build an aligned set of products and services. A cloud platform is part of a system that also includes a data model and an architecture designed to facilitate the products and services running on the platform.
What's the benefit of having a single platform for the enterprise?
There are multiple benefits to using a single platform for business reinvention. The ServiceNow AI Platform simplifies work and improves efficiency across your enterprise. Executing work across your organisation is easier and more effective when AI, data, workflows and security work together. With seamless integration to 450+ third-party applications, everything connects through a single data model, streamlining data management and eliminating the need to duplicate information across sources. This unified approach also provides a consolidated view of every AI model, agent and workflow, which helps enterprise teams make better-informed decisions.
What is ServiceNow?
Ranking as both a Fortune 500 company and one of the Fortune World's Most Admired Companies, ServiceNow provides an open, unified AI platform that helps businesses execute workflows across IT, CRM, employee experience and beyond.
What is an AI agent?

An AI agent is an autonomous system designed to sense context, make decisions and execute work to achieve business goals. Unlike traditional automation that requires constant human direction, AI agents adapt to new information and can handle tasks from routine requests to complex, multi-step workflows.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, act autonomously to get work done. Grounded in your business context, rules and knowledge, they work across any system in your enterprise. With governance, security and analytics built in, you maintain control and visibility.
What is generative AI?
Generative AI, also known as GenAI, is a type of artificial intelligence that creates realistic content by learning from existing data. GenAI can provide realistic and creative text, images and other media to transform industries such as entertainment, marketing, technology and healthcare.
What is workflow automation?
Workflow automation is an effective way for businesses to streamline processes, reduce manual work and enhance operational efficiency. It uses software to autonomously manage the flow of tasks and data in line with business rules.
What companies use ServiceNow?
Some of the largest and most successful companies in the world use ServiceNow, including many Fortune 500 organisations. ServiceNow powers 80 billion workflows annually and supports more than 100,000 AI use cases. Customers span nearly every industry across the globe.
What is an AI specialist?
Domain-specific AI specialists make up an Autonomous Workforce that does jobs, not just tasks. Building on the foundation of AI agents, these AI specialists each have a defined role such as the L1 Service Desk AI Specialist. They self-assign work, resolve issues end-to-end and continuously learn from feedback and outcomes — freeing up people to focus on the strategy and innovation that drives the business forwards.
Connect with an expert Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Get Started
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