Put AI to work faster with ServiceNow Impact Impact provides the support and expertise you need to get to value fast with AI agents.   Watch Demo (2:00)
Connect with us Join our community Connect with and learn from your Impact peers.   Register for Knowledge 2025 Join us at the Customer Success zone at Knowledge 2025. Attend a webinar Join a success webinar to learn, implement and grow.
ServiceNow Impact Contact Us Benefits Details Success Plans Customer Stories
Alt
Introducing ServiceNow Impact Impact is a customer success product that helps you achieve success your way with value and adoption resources, tailored expertise, health tools and 24/7 support.
Industry leaders reach success faster with Impact
Alt
How Impact supports your entire organisation
Executives
Transform your business and achieve ROI faster Create a blueprint to drive business outcomes and put the AI platform for business transformation to work faster.
Platform Owners
Put innovation to work faster Adopt ServiceNow products, including AI Agents, quickly, and develop your organisational skill set with expert guidance.
Admins
Maintain a healthy platform ready for growth Get access to tailored recommendations, technical experts and proactive tools to improve platform health and accelerate adoption.
How Impact helps you deliver more value, faster Value and adoption Get recommendations for implementing licensed capabilities, and create a phased adoption roadmap. Track ROI with value dashboards. Expertise and guidance Receive guidance from a customer success manager. Access a library of technical, architecture and strategy accelerators. Health and observability Improve platform health with recommendations, instance monitoring and a health assessment dashboard. Monitor, diagnose and enhance your performance. Premium support Access 24/7 technical support with faster response times and unlimited concurrent support cases.
Alt
Success plans Choose the success plan that's right for your business. Tailor My Success Plan
  Base Impact Guided Impact Total Impact Add-Ons Premium Support 12/5 support portal only 1 24/7 via phone or portal 24/7 via phone or portal Managed support
‎ 
 P1 response: 60 min P1 response: 30 min P1 response: 15 min Preventive Care
‎ 
 P2 Response: 240 min P2 response: 120 min P2 response: 60 min    Health and Observability ‎  Instance Observer: Starter Instance Observer: Full Platform Governance
  
 ‎  Health assessments Health assessments Instance Observer
  
 ‎     Developer support    
Value and adaption
 ‎  Value tracking: Self-serve Value tracking: White glove Strategic Value
  
 ‎  Product adaption roadmap Product adaption roadmap   
  
 ‎  Capabilities map Capabilities map   
Expertise and Guidance
 ‎  Accelerators: Starter catalogue Accelerators: Full catalogue Configuration Assist
  
 ‎  Customer success manager Customer success manager   
  
 ‎    Success architect   
  
 ‎    Platform architect   
  
 ‎    Support account manager   
1 12 hours per day, 5 days per week on the Now Support portal only.
See how industry leaders maximise value with Impact ServiceNow Impact drives innovation at Pure Storage Modernising IT experiences with the AI platform ServiceNow Impact, the 'centrepiece' of Accenture's IT acceleration Hitachi Energy uses ServiceNow Impact to reimagine enterprisewide IT The NHL's digital transformation moves fast with ServiceNow Transforming the employee experience with digital workflows
Find inspiration in our ecosystem We're here to provide all the information and resources you need to support your success. Community Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Documentation Review our product doc to learn more about what you'll get from Impact. Expert Services Implement and optimise your products with a team of our experts for fast ROI. Training and certification Boost your career with a globally recognised ServiceNow certification.
Alt
Let's connect See how ServiceNow Impact can help you get results faster. Tailor My Success Plan
Home ServiceNow Impact