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Export HRC ticket to PDF issue

Good afternoon,  Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

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Resolved! Updating an incident when an alert escalation occurs - how can this be done?

I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management.   I have tried to add additional Alert Management rules which would update the incident but...

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  • Event Management

CSA

How many days required to learn for CSA?

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Resolved! Hardware Asset cost and Hardware Model

Hello  I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know  when the  purchasing particular model of asset  how the cost derived  in the purch...

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Service now with after chat survey

Hi,I just wanted to check if anyone tried to install a survey for a chat window so when the window is about to close, the customer can survey.

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Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

  • Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

  • Question

Watch the latest Risk (AI-enabled) demos for Q4 25

Grab a few minutes to get a firsthand look at demos of the latest from ServiceNow Risk capabilities, including Now Assist (#GenAI) and Agentic AI capabilities that dramatically change the effectiveness of your any risk team. Bookmark this page as mor...

  • Article

CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned.  I'm from old school BigMachines quoting and...

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Business and Technical Management services

Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes?  We are implementing CMDB and EA modules.  We already have ITSM and SAM in place.  I am trying to figure out the best way to develop insight...

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Report visualization incorrect

Hello everyone,For some reason, whenever I try to visualize a chart report, it only displays a white square and the chart itself does not appear (see the attached screenshot).  However, if I click on the report, it opens and displays normally. Has an...

  • Question

ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

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