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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Governance in Platform Analytics experience - Updated Guide - March 2026

Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...

  • Article
  • Dashboard
  • Governance
  • Platform Analytics
  • Platform Analytics Experience
  • Reporting

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Servicenow to SharePoint Integration - Folder creation with metadata

After integrating ServiceNow to SharePoint by setting up a connection, I'm trying to create a flow designer flow with SharePointOnline Spoke action to create a folder. The folder gets created. Now I am looking for ways to set the metadata of the fold...

  • Question

Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

  • Question

Change Request History on a CI

Hello, I am wondering if it is possible to see all the related change requests that were put in for a specific CI in my CMDB. For ex, I put in 2 change requests for server X on Monday/Tuesday - is there a way within the CI record to see those change ...

  • Question

Platform Analytics Calendar Event Background Color

I have built a Calendar report on the change_request table in a PDI, as an example. I SIMPLY want to color the events on the calendar report based on the State of the Change Request. Is this not simple enough? Is it too simple? What? This has been an...

  • Question

Search with Incident or Request number in Virtual Agent

Hi All, There is a requirement that if we search with the incident or a Request no. in Virtual Agent chat then it should give us few details like short description, description, etc. about that ticket.Is this functionality possible in ServiceNow Virt...

  • Question

is there way in a flow to stop business rules from running when updating a record

I am updating a record in flow and when I do that it triggers a business rule that I do not want to run.  The business rule in question is OOTB so I do not want to touch it.  Is there a way to stop the execution of business rules from flow.  I know o...

  • Question
  • Flow Designer

Cannot delete hardware model

I cannot delete a hardware model. The hardware is duplicate hardware model and is being used in the product catalog item. When I try to delete the model, it cannot delete because it is being reference in the catalog item table.  How can I update the ...

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