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Business and Technical Management services

Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes?  We are implementing CMDB and EA modules.  We already have ITSM and SAM in place.  I am trying to figure out the best way to develop insight...

  • Question

Report visualization incorrect

Hello everyone,For some reason, whenever I try to visualize a chart report, it only displays a white square and the chart itself does not appear (see the attached screenshot).  However, if I click on the report, it opens and displays normally. Has an...

  • Question

CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned.  I'm from old school BigMachines quoting and...

  • Question

ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

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Resolved! Technical error message on Virtual Agent for external user

Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...

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  • Virtual Agent

My servicenow deveoper account is locked

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a l...

  • Question

Report on ALL ci related to an application

Hi, I need to create a report (List) that will show all ci's that appears in the relationships part of the application form. I created a report on cmb_rel_ci and then created an interactive filter on application. My questions : 1/ Is it possible to r...

  • Question

flow designer script

Hi All, I am getting two or more sysid via flow varible in the flow designer,  I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...

  • Question

Assigned gropup in workflow

In a workflow, action inputs, fields is there a way to note the assignment group in a filter, column without having to open every workflow? If not here, where else can we view this information on. I an see this a list view for Assignment Rules but no...

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Is it possible to show additional information in the attachment card of

For Incidents I need to add addtional information in the entries of the attachment card. The information resides in the sys_attachment table and should be shown underneath the size e.g. Uploaded by: <sys_created_by". Can anybody describe what has to ...

  • Question

Link in Record Producer form

Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables?   Thanks!

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