Where to find login information of "Web services Access Only" users ?

In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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My Change Client Script doesn't populating expected output

Hi Community!Hope you are fine!I am having a requirement and that was quite simple.While learning new about catalog items and behaviour, I stuck with this issue.In a catalog item, I want to populate the groups for which the opened for is the group ma...

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Discovery Issue

Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...

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How do I set up a Now Support Account

I am new to the Agentic AI course and need to set-up an account to enable me carry-out the hands-on projects.Can I please get a step-by step guidance on how to set this up? Thank you,Uwem.

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Certificate discovery in AWS S3 Bucket

Hi, Has anyone tried discovering certificates using an S3 Bucket on AWS? I know it's possible to discover certificates in files for specific extensions through a folder on the network or on the MID Server itself, but I can't find anything in the docu...

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Am I going crazy?! Is there no way to do this in just 1 variable set?

 Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...

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Zurich Upgrade - Major Issue with .variables) code

Anyone else seeing syntax issues after upgrading to Zurich from Yokohama? 

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[ERROR] Package `@servicenow/sdk@4.0.2` was not found in registry.

I've been working through the ServiceNow University course "Introduction to the ServiceNow IDE (Xanadu)", and I encountered an error in Module 5 of 12: "LAB Build and install app on your instance". When I click "Build and Deploy" in my lab instance, ...

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InBound email action Interview question

Hi All, Regarding the inbound email action: Can we call email script in inbound email action (for action type - record action & reply email). if yes is syntax the same??  Thanks!!

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Virtual agent 'Session Tab Settings' configuration issue.

This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...

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How does the identification and the reconciliation work when carrying out a discovery?

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Regarding 3 strike rule

I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...

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Manual Data Loading for Server CI

Hi,  We are in the process of analysing customer requiremnts to do the manual data loading for server CI. (preferred method is ImportSets)The attributes/fields provided by the customer is analyzed by me and I came to know that there is a field called...

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable.  If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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