Products

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured You Missed the Kickoff: Here's What's Coming for Developer Passport Week

You Missed the Kickoff: Here's What's Coming for Developer Passport Week If you weren't able to catch the Developer Passport kickoff stream, we've got you covered. Watch the video recap right here using the video player below! Want to read ins...

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Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow Impact: What's New in the Australia Release

We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release! The Australia Release is all about removing friction and accelerating value across every dimension of your ServiceNow investment. In this release, we’...

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ServiceNow Impact

Automated Bulk Data Import from Excel Using Service Catalog

Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...

Question
Asset Management
Request Management
Service Catalog

Why Can Users Without Roles See the “New” Button in Data Table Widget?

I’m using the widget-data-table in the Service Portal to display a list of Incidents.However, users without any roles can still see the “New” button and are able to create new Incident records.Why is this happening, and how can I fix it?

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Text search not working for new record

In our company's ServiceNow environment, text search on an existing table used to work normally. Recently, however, while text search can still retrieve old records from the same table, it fails to find new ones. New records are retrievable using oth...

Question

Weird issue: Image added as attachement every time case is opened

Hi allWe have a somewhat weird issue in our solution, and I haven't found any mention of it other places, so I wondered if anyone have seen something similar.Sometimes when an image has been a copied into a comment on a case through our customer port...

Question

Unable to make expense type field in pm_project_task table in workspace list view.

Unable to make expense type field in pm_project_task table in workspace list view. The requirement is whenever user try to change the expense type field from some value to none, we should not allow them in workspace list view also.We have configured ...

Question

Extend In Progress Reservations

Hello,We have recently launched WSD and only do room bookings from Outlook or the panel outside of the meeting rooms.We have discovered that when you extend the meeting from the panel outside of the room, it isn't actually showing the meeting as exte...

Question

Enable RITMS along with Requests on the MY Requests page on Employee center portal

Hi All, Having a requirement that, On the Employee center portal, under my requests along with Requests can we enable Ritms cards aswell. Currently we can find to see only the requests. Is it possible to set the view to show the ritms. If not possib...

Question

What widget do i need to use to add a filter to the portal?

As you can see, I create a list in the portal page. However, I want to engage and search data more easily. So, What widget do i need to use to add a filter to the portal?

Question
San Diego

GRC

Hi All, I'm new to learn IRM module in GRC. Any one have any course notes or learning path and any referral videos can you please share with me or suggest me. Thanks in advanced!

Question

Virtual Agent Simulator - Create a new NLU Model in the CD NLU scope

I am stuck in this. Can you guide me over this

Question

Resolved! How to create a report to display the data with respect to the year and the months.

Hi Team, I have the requirement where customer wants to have the report that displays the data on yearly basis and also when we the year is selected, it should allow users to select months too to be able to view the data dedicated to that particular ...

Question

after creating a request from change button sow where to find the below page configuration?

"There is a create request declarativ e action on sow for incident when clicked on it it takes you to the categories then you select one catalog form and then submit.when request gets created incident gets closed and the below page is coming.I need t...

Question

Issue with Weekly Report Showing Empty Data from 2023 on X-Axis

Hi,I created a column report with weekly intervals, but the X-axis is displaying too much data starting from 2023. To limit the data, I updated the filter to Weekly view – Last 1 month (Created on or after last month).However, the report is still sho...

Question

How to customize reference information for assessment/ assement methodologies?

Hey community,Is it possible to add custom text in the reference informmation tab (Right side when you open a risk assessment in the workspace)? Can I know where this is rendered from? Is it from the associated risk assessment methodology? Let me kno...

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