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Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Hide "Create Your Own" Tab from the "New List" Pop-up in UI Builder

Hello ServiceNow Community,I am working with the UI Builder in the Zurich release and I have a question regarding the List page functionality.When a user clicks "New" to create a list, a pop-up appears with two tabs: "Create Your Own" and "Start from...

  • Question

What is the purpose CIM Child Initiatives

Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks? 

  • Question
  • Continual Improvement (CIM)

Transfrorm Map - Field Map script or Transform Map script

I have been tasked with modifying a Transform Map. specifically one of the fieldsSource field - emp-id - Managed By (alm_hardware)   . i am assuming it should do some kind of  lookup on the sys_user table, where the emp-id and the employee id matches...

  • Question

The list numbers don't work as a link to record

Hello,we encountered a strange bug. For users with role sn_ppm_read, enabling them read role for demand, and opening them, for some reason the Demand list is displayed to them without option to use Demand Numbers as a link.To other users, managers an...

  • Question

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

  • Question

Flow triggers IF and ELSE condition same time

Hi all Does anyone knows flow designer flow , if condition and else condition triggers same time and update the record?It appears that when the if condition is met, the flow design executes accordingly; however, I have also included an ELSE condition...

  • Question

Dashboards using cached information even when editing

We are finding that dashboards are not refreshing at all after editing them.  Changing a widget and then saving the dashboard and exiting the editor does not refresh.  A good example is changing 2 widgets, when you save it asks to save to dashboard o...

  • Question

Record History re: change of ticket State and duration on each state

Hi, How can I generate a report based on Record History label from multiple tickets?My task is to provide an analysis on how much time does each ticket stays under Pending, Open, Work in progress states. We are using the HR Case Management table for ...

  • Question
  • Reporting

Unable to locate the source of form banner on CMDB table

Hi @every I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened so now I would like to change the URL for "Click here to chat with us in tea...

  • Question

Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

  • Question

Resource Consumption

We have an entitlement that we have marked Resource consumption as we do a manual calculation.   But the model has usage coming in against it and I believe that is causing it to show non compliant in the License Usage views.  It shows installs requir...

  • Question
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