Products

Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured Remix Operations at Any Scale: What's new in ITOM and the CMDB through July

On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...

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AIOps
Certificate Management
Discovery
Event Management
ITOM Visibility

Featured Earned, Not Announced: Why Customers Should Bet on Proof Over Promise

Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Integrating via Windows Credentials

Hi All For an integration we are supposed to use an windows credentail to connect to the endpoint, not sure how this works, i have created an rest message connected the endpoint selected the midserver, but still not able to connect, how do we conn...

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String Filters in Platform Analytics

When creating a visual in Platform Analytics, should I expect string filters to apply and persist? For example, in our facilities devices list I can use field_name STARTS WITH javascript&colon;' '; to identify any data in that field that starts with...

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Performance Analytics

How can we connect a Large Language Model (LLM) ?

How can we connect a Large Language Model (LLM) with a custom AI Agent and custom skills? What is the end-to-end procedure and architecture for implementing this integration?

Question

Resource Management notifications are not getting triggered from the Workspace

Hi Everyone,I have created notification to notify project managers when they update Resource assignment record.When I try updating resource assignment form in classic it's working fine but when I try to update same record in workspace it's not trigge...

Question

Employee Center – Restrict “Information Security” Menu Access to Managers Only

Hi Community, I have a requirement in ServiceNow Employee Center where I need to restrict access to the Information Security menu/topic to only users who are managers. The manager status is maintained on the user's HR Profile using the Is Manager fie...

Question

ServiceNow correlation_id: The Small Field That Makes Integrations Smart

Disclaimer: Is this AI-generated? Of course, yes! But there’s a little more to that. My AI-generated content is rarely the result of a single prompt. It comes from extensive discussions, questioning, challenging assumptions, validating details, and d...

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Stepper Component in Configurable Workspaces

Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record. However, as we began migrating to workspaces, these ...

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role restriction skill kit

Hi There, i am creating a skill kit to work with incidents. i want it to search for similar changes where configuration item is the same and similar short description. i created the skill kit but it asks to set the role restriction. when i click the ...

Question

Look Up Record output ("Record") becomes empty after Wait Until Date/Time action

Hi Community,I have used the following steps in a flow:Catalog Item Submitted ↓ Look Up Record ↓ Wait until Future Date/Time ↓ If ConditionI am observing two scenarios:Scenario 1: If the future date is the same date as the Ca...

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Quick Discovery works, but Scheduled Discovery completely misses specific IP addresses within range

I am facing a strange issue with ITOM Discovery where specific devices are not being discovered during our automated schedules, but they discover perfectly via Quick Discovery.The Setup:Subnet Block: x.x.x.x/20Example Target IP: x.x.x.xMID Server: Us...

Question

Resolved! Post option under Work Notes and Edit option in CSM/FSM Configurable Workspace

Hi Community,We are facing an issue in the CSM/FSM Configurable Workspace.For a user with the snc_internal role:Under Work Notes in a Case, the user is unable to see the Post option.In the My Open Cases list, the user is unable to use the Edit option...

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Custom formula on Platform analytics

We need to display an SLA Attainment % metric [Made / (Made + Missed)] directly inside a modern Platform Analytics Workspace visualization Is it possible to create a custom mathematical calculation or formula metric directly within a live Platform An...

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Using Agentic AI for Quality Monitoring on outbound emails within cases

Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...

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Now Assist Skill Feedback Tracking and Reporting

Hi everyone,I'm planning to implement a reporting feature that provides an overview of feedback given to individual skills—both out-of-the-box (OOTB) and custom ones. For example, the "case summarization" skill offers built-in thumbs up/thumbs down e...

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NowAssist Guardian

I have enabled the Offensiveness and Prompt Injection guardian in Now Assist Guardian for ITSM. The guardian are working correctly during incident summary generation when the incident is created by me. If offensive content is added to the incident de...

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