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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured Knowledge Management FAQ

    The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases.   Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

  • Article

CSDM changes

We have been following CSDM to build our CMDB, and lately we used CSDM 3 but also now following up with CSDM 5.In the past, we had built our structure as follow1.Top level, Business Application, for example Business Application A, then below it we wo...

  • Question
  • Data Foundations

event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

  • Question

group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

  • Question

bar widget platform analytics dashboard

We are moving slowly to PA dashboards.  The new bar widgets are displaying totally unnecessary data information and a mouse over effect. - can I get rid of the mouse over effect (yes I did untick the box, but with no change)- the bar graph shows inst...

  • Question

An history of Device allocations

Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...

  • Question

Validate the Relationship between the Cis'

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What cou...

  • Question
  • Discovery
  • Service Mapping

Project Calculation - Automatic and Manual

Hello, We are curious to see how other are using the Project Calculation field in ServiceNow. What are the advantages disavantages of using Automatic or Manual Calculation? Are the are any preferences for either method, especially in regards to to th...

  • Question

Resolved! Stop flow execution when running Business Rule

We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values.  We have used async BR  and also used setworkflow(false). but still it is triggering the flow . we have success...

  • Question

CSM/FSM Contextual Sidebar cannot reorder

Hi,  We are trying to reorder our contextual sidebar in our CSM FSM Workspace. We need to make the attachment as the first sidebar to be seen in the record as an example.   We already change the order of record information and attachment in below tab...

  • Question
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