Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!
Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-powered employee experience where you simply describe what you need, and it gets done. B...
Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...
Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...
What's New in the Q4 2026 Release Faster setup. Smarter scores. Clearer value. Get the Impact App on the ServiceNow Store → We are excited to announce a host of new ServiceNow Impact capabilities in the Q4 2026 Release! What's new Here's w...
What's new in ServiceNow Otto for Creator Brazil Patch 1 (EA) and Australia Patch 7 (October 2026 store release) Jump to SPP availability Prompts and sessions Studio Also in this release now[dev]26 New to the series? The ServiceNow Otto for Crea...
Is there a feature to use Otto on it's own dedicated webpage vs just the sidebar?
I have been trying to access a flow, and now I see the flow was put into draft. They were working, as I have screenshots showing this, and now they are in draft. I did not change anything, and now they are not visible. The ritm canto process and I c...
I went into my PDI on Monday and was testing an item in my Service Catalog, but it doesn't reflect this. So now my PDI is scheduled to be taken today. The app was not running my RITM for a request, so I stopped and logged off. Took a break, and now t...
Hi all,I’m trying to register for the exam, but it shows a “Resume” button, and nothing happens when I click it.Has anyone faced this issue? Please let me know how to resolve it. Thanks!
THE FLOWMID Server -> Network -> Login -> Windows permissions -> WMI -> Discovery dataDiscovery stages:Find server -> Classify -> Authenticate -> Connect via WMI -> Collect data -> Create/update CILogging in and being allowed to use WMI are two diff...
Hello Community,We are designing a POS management solution using ServiceNow CSM for a payment processor that supports merchants on behalf of financial institutions.We have reviewed the OOTB documentation for Accounts, Sold Products, Product Models, I...
Hello Community,I recently upgraded my Personal Developer Instance (PDI) to Brazil Patch 0 to learn and practice Third-Party Risk Management (TPRM).When I try to install the TPRM application from the Application Manager (it shows version 23.0.7), the...
Hi everyone,I recently updgraded my PDI from Australia to Brazil and then wanted to upgrade the IRM plugins. However i got the following error:Alert level: critical. • Recommendation template Application Installation blocked I then tried a fresh Braz...
AIOps Power Hour is a reoccurring series where ServiceNow ITOM AIOps experts dive deep into various topics over 60 minutes with time reserved for live Q&A. Upcoming AIOps Power Hour webinars will be available for registration here. Past AIOps Pow...
Hi, My dev instance is down. Would someone be able to assist and bring it up again?Trying Refresh does not seem to do anything. Thanks!
Many customers have expressed interest in better understanding the positioning and use of ServiceNow EmployeeWorks versus ServiceNow Flow. Both seem to offer conversational chat experiences in slack and teams for employees - so what's the difference?...
I unable to install the Discovery plugin on my PDI. It keeps failing everytime I try. How can I install this plugin?
If you're just starting your Service Mapping journey, you've come to the right place. This guide will help you get up to speed on activating and realizing value from Service Mapping and is a great place to come back to as our products evolve over tim...
Hi all,I am trying to add a dependent field to the visitor details popup screen when the details are filled by the host through "register a guest".What I would like to do :A select field:Special Assistance required (Yes / No)A multiline text field: ...
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