Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Featured Agentic AI for Employee Journey Management: Overview

Agentic AI for Employee Journey Management: Overview This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a b...

Article

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

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USEM
USEM Upgrade
VR v30x

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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List Type Visualisation in Platform Analytics not showing data

The list type of visualization in Platform Analytics is showing message 'No Data Available' even when the data source contains records. The visualization is built on alm_hardware table and the filters applied are as shown in attached screenshot. I co...

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Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

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Platform Security

Need to customize TinyMCE Editor buttons in Service Portal toolbars (they appear hard-coded)

ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...

Question

Access controlls of attachments

Can access permissions for attachments in a Request Item be controlled from within the Request Item itself?I don't want to change ACLs of sys_attachment. Because sys_attachment is a fundamental table of all applications.Do you have any excellent idea...

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Copy tags from (sysapproval_approver)table to (sys_journal_field) table whenever the approval create

Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...

Question

How to add a field in hr case cards in landing page of hr agent workspace.

In the hr case table I have a field called notified date, I wanted to show this field in the landing page of Hr agent workspace,hr case cards like SLAs at risk.I want to show the field in red colour if the date is today or past and in green if it's f...

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Service Portal: Supported design for conditional visibility and mandatory variables inside Variable

Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...

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Notification content is not showing up when clicked on bell icon on Service Portal for some persona

Notification content is not showing up when clicked on bell icon on Service Portal for some persona Where exactly to look to resolve it.

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Resolved! Modify CWM apply template procedure

Dear all,I'm using Collaborative Work Management and would like to modify the Apply template functionality; this action just creates the list of saved tasks (of my starting template) but doesn't applies also relationships and some other fields I woul...

Question

Unable to view HR Manager Dashboard

I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?

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MultiRow Variable Set

HiI Have a reference field called "A "outside the variable set(in parent catalog item).I have variable set which has reference field called "B".I want to show list of records in reference field of B based on the value selected in A.

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“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”

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How to track the success metrics of Agentic workflows?

Customer is using OOTB agentic and custom agentic workflows. They want to track how successful the agentic workflows are? IT agents may or may not give the feedback. In that case, how can customers know if the product is helping the IT agents? What K...

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How to track the number of Assists an Agentic workflow would consume?

How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...

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Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...

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