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What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Hello experts, What is the best way to make the Create Knowledge button available for Incident records in the CSM/FSM Configurable Workspace? Out of the box, the Create Knowledge action is available in the Service Operations Workspace, but it is not...
Hi everyone,I am currently testing the OOB Manager Hub “View As Employee” functionality and I am seeing behavior that I am not sure is expected.Environment* Manager Hub (OOB)* Employee Center Pro* OOB page: ec_view_as_kb* OOB widgets (no customizatio...
I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe Employ...
Hi Community,I have a requirement in an HR Onboarding catalog item that contains around 250 variables. Displaying all of them on a single page affects the user experience.I want to split the form into multiple pages on the Service Portal, displaying ...
On a Windows Server CI, the classic Software Installations list contains records from multiple discovery sources. However, the Software Installed tab in SAM Workspace shows only the installations where Discovery source = ServiceNow.Also, Last scanned...
Hello, I created a UI Action (Form Link) on a custom table/form and need it to be available in the Service Operations Workspace (SOW). I created a corresponding Workspace Client Script, and the link is displayed correctly in the workspace.However, th...
Hi,I am looking for architectural recommendations on the best way to track and enforce regulatory compliance (such as FRA, SOX, SWIFT, and PCI) within our CMDB and ITSM processes. We want to ensure our approach aligns with the latest CSDM best practi...
Hello, With the Deprecation of Agile 2.0 what is the new process you are using for Enhancement Request within your process. Are you still using ideas as Enhancement Request and how is that integrated with your process. What are the new changes you ar...
When creating a Hardware Asset Refresh Order, sourcing and confirming an assigned asset, you'll then generate the Hardware Asset Refresh Lines (HARL) for the order. My question is, can the HARL tasks be completed on a mobile app? I'm looking to make ...
In CSM workspace Activity stream icon colour Greyed Out for all users(Image 1) , but in SOW workspace its correctly showing(Image 2).We have checked theme polarise but won't helps.Does anyone have any one idea why its not working in CSM workspace onl...
Hello Community,I am facing an issue while trying to move update set changes from our Sandbox environment to the Development (Dev) environment.Recently, the Dev freeze was completed, and since then I have been unable to migrate the update set updates...
Hi, In the Service Operations Workspace, when I attach a Knowledge Base article to a Major Incident using the bell (Notifications) icon on the right-hand side, a message is automatically posted to the Work Notes of the incident.(In the activity secti...
Hi All,I have installed the Performance Analytics Content Pack for Agile 2.0 plugin, which created the following default dashboards:Agile 2.0 EPIC DashboardAgile 2.0 Prior Release DashboardAgile 2.0 Sprint Release DashboardAgile 2.0 Release Dashboard...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Hello, We recently updated to Australia Patch 3 Hotfix 1, and we're noticing an issue with approvals. More specifically, calling script includes via filters.When vieweing Pending approvals for time cards, one of the filters is calling: Approver List ...
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