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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...
AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...
Get a quick overview of the latest ServiceNow Risk capabilities for Q3 26 (Brazil), including ServiceNow Otto (formerly called Now Assist). You will see a summary of new Risk and compliance features with demos PLUS links to our library of past relea...
I am configuring the health dashboard. The staleness metric is creating an issue of "Max Failures". When I checked the Stale CIs on health dashboard, all are retire and updated on 10 months ago. Due to this issue Correctness metric is not Visible on ...
Hi all, I'm working in an instance that is integrated with Microsoft Teams. For the application manifest for the bot, we enabled Tabs and used "Your Hub" with a custom service portal instead of Employee Center. The Chat tab of the integration in Team...
where we select any icon and any colour , pls help me step by step
I tried desperately to attach a screen shot. The system does not let me. I am using Platform User. I correctly did the filter. I run it. Clicked Priority column to show Critical 1 first, I change all Priority 1 to "In Progress", Updated Personalized...
Is there a way to hide this message on the legacy dashboards page? I do not want to advertise Platform Analytics until we have a program to migrate people.I can't find a property or a setting to disable it.
There is research that when HR agent apply legal hold on the HR profile, HR agent need sn_hr_core.profile_writer to add legal hold, but if the HR Agent has this role it gives the edit access to the sensitive fields on the hr profile, so without givin...
Hi everyone, I am looking for some guidance on the best OOB way to achieve a consolidated resource view in ServiceNow SPM Resource Management. Currently, we are creating PTO/Time Off through My Calendar. I configured the com.snc.resource_management.e...
Hi All,Requirement Description: I came across an interesting requirement to search records from a custom extended CSM Case table by Short Description in the Global Search and resultant CSM case will appear CSM/FSM Configurable Workspace.I couldn’t f...
Hi Community, I need to remove some of the fields on the preview pane on the list view in SOW. I tried changing the fields in 'workspace' view and i also tried implementing the solution provided in this thread -- Service Operations Workspace – How to...
I recently made a post showing off the ability to run events from a custom Playbook Activity to the Employee Center. In this post I will be showing off a more generic way of communicating with an embedded UI Builder page within Employee Center. Porta...
Question:I have a requirement to populate four group fields on all CIs that belong to Principal CI Classes:Approval GroupChange GroupSupport GroupManaged By GroupThe source of truth should be the related Service Offering. The Service Offering records...
I'm trying to complete the SN Platform Implementation. In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import]. When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...
ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now generally available....
Hello guys, I would like your help to design a good and proper way of populating the "support group" in some classes. Why I am trying to achieve this: I want that incidents, alerts etc always have a group when the CI is the main impacted resource. Wh...
Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...
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