Products

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Document Intelligence
Generative AI
Predictive Intelligence
Task Intelligence
Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

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Featured Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

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Predictive Analytics

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”. We welcome you to begin your journey to USEM...

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Unified Security Exposure Management
USEM
VR
Vulnerability Response

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Assign To Me button on List View of Agent workspace

Hi Experts, Can anyone help me to find where the UI action "Assign to me" is coming from on the list view of HR agent workspace. I tried deactivating the UI action written ITSM Application however still it shows. Currently this is only showing for ad...

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User list is not showing in filter option and selected user names are blank

Hello Everyone, Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.I have tried to resolve this issue by deact...

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Delete a bulk data without script

Recently working on a CMDB so there is a requirement to delete the data which is around 50k . So there is a cool feature in ServiceNow which helps you to delete the data without writing any script . Lets Understand with Example on PDI > I want to de...

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Delete a bulk data without script

How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

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Integrated Risk Management (IRM)
Risk Management

entity based access control

I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...

Question

Unable to show the promoted topics in teams

Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...

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Do we have below password age options or settings available in ServiceNow ?

Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B

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compliance

Need report on number of incidents created and number of unique users crested the incidents

Hi Team,I am trying to show the trend of number of incidents raised each month and a number of unique users raised them to calculate the incident per user data.Could you please help me to achieve this using Dashboard reporting .Thank youUttam Sai S

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Dashboard
Reporting

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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Some features may not be available

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

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Restrict submit if there are no attachments attached on the form in Custom Portal

Hi All,In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.ge...

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Report when grouped by Incident Tags

Hi Team, I am trying to create a report on incident table grouping by Tags and trending by created month. The data is not visible when i select data type as trend or Time series column, but visible when i select the list view. Could you please help m...

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Dashboard
Reporting

Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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Proper method for batching update sets

I have a story that I have multiple update sets for, 7 to be exact. When it comes time to retrieve and commit these to PROD, I'd prefer to not have to commit these individually, although I can. I have read many articles where batching the update se...

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How to force Incident/Request record links to always open in SOW?

Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...

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