Products

Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...

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Best Practices
Security Operations
ServiceNow Adoption
ServiceNow Implementation
Unified Security Exposure Management
Vulnerability Response

MID Servers getting authentication issues

We are migrating our MID Servers from vmWare to Azure. In the process I have new MID Servers that I am trying to configure. They got connected to the instance and stayed up for at most 10 min. Now all of them have the following in the logs: User [use...

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Unable to install CSM/FSM Configurable Workspace on PDI

Hi all, With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITS...

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Customer Service Management
Field Service Management

Calculate EAC and ETC on subproject

Hi,Is it possible to calculate and show the ETC and the EAC values to subproject based on expense lines and cost plan defined in subproject, using related links ‘Calculate completion Estimate’ ?I only see the roll-up to the parent, but I can't see th...

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Claim Your Brazil Developer Passport Badge Here! 🎖️

The Developer Passport for ServiceNow's Brazil release is officially underway, meaning that if you've taken the time to tune in to one of the eleven livestreams, you've earned more than just knowledge. If you're reading this between now and Septemb...

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Operational Resource Plan - All That You Need to Know

Greetings community members! In recent past I have noticed questions on operational resource plans via multiple posts. To answer all those questions, I have created this article. In this, I will focus mainly on operational resource plans and will cov...

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Demand Management
Project Portfolio Management
Resource Management

Domain Separation in ServiceNow: Understanding Multi-Tenant Data and Process Isolation

IntroductionIn many organizations, a single ServiceNow instance is used by multiple customers, business units, or organizations. While sharing the same instance reduces the need to maintain multiple environments, it also creates an important requirem...

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Catalog Item Creating Either Request (RITM) or Incident - Attachment Issue

Hi Everyone,I have a issue where users can submit either a Request or an Incident from a single Service Catalog form.Current DesignUser selects Type:RequestIncidentIf Request is selected:Standard Service Catalog submission occurs.REQ, RITM, and Catal...

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ACL and ITIL issue

Hi Team,I have created an email account to establish the connection between ServiceNow and Outlook.Additionally, I have created an Assignment Group and set its type to ITIL. I have also created the required role, associated the application with the r...

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MoveWorks Setup and Configuration

I need to setup/Configure the Moveworks in Servicenow. Could you please let me know the steps how to install/setup/configure the moveworks in servicenow step by step.

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ServiceNow AI Admin Center: Managing the New Era of Otto and AI

If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Assist Center has evolved into AI Admin Center. So,...

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The name on my CIS-DF certification change request

Greeting!I just found out my full name on CIS-DF certification needs to be changed.It used the spelling at work and the company has their own rule to spell it out different from my local passport.Is it possible to make change if I submit the proof of...

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CSDM Data Foundations: The Strategic Blueprint for SPM and Value Realization

Every Chief Strategy Officer, Chief Information Officer, and Portfolio Director faces the same executive challenge: ensuring every dollar allocated to technology and change directly advances corporate strategy and protects business value. When Stra...

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catalog item cannot be fetched in ai agent through catalog tool

I created a catalog item and an order guide. it has two ref variable coming from user table and group table. I tried to add them through catalog tools in ai agent and those two are not coming. Only some pre populated catalogs are visible in ai agent ...

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Resolved! Track Plugin updates

Dear all, I ran multiple Plugin updates and I did set each of them to "Run in Background", is there a place, where I can navigate to and track the progress of those plugin updates? Completed/ In Progress (if so how much is completed), etc.?I have nav...

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Lifecycle Events vs Journey Accelerator in HRSD : Which One Should You Build? (Part 2 of 2)

In part #1 I explained why I answer the Employee Journeys versus Employee Lifecycle Events question differently depending on who's asking — and gave the HR Business Partner's answer: the broader, platform-agnostic view of what these terms mean across...

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Service Portal
Workflow