Products

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Resolved! Service mapping - how to automate tag based for thousands of CI´s

Hi all! I need help finding a more robust solution for service mapping, related to "guardrail" CI´s on my CMDB. There are hundreds of thousands of CI´s created on our AWS instance that we already discover and have a set of key value tags. So dependin...

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Visitor Badge Printing | Visitor Management (WSD)

I’m looking for some additional information or documentation on Visitor Badge Printing. I’ve reviewed the available documentation, but there doesn’t seem to be much detail provided. (Update a visitor registration)Would anyone be able to share more in...

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Improve Your Financial Asset Visibility: A practical guide to PO data

Do your hardware asset records have PO numbers populated in ServiceNow? If not, the problem could be larger than you think. When hardware assets in ServiceNow lack a purchase order number, your organization cannot prove what it paid for them, cannot ...

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Resolved! Odd Alignment & Logo Issues - Unified Header

Hello, has anyone experienced something like this and has any ideas? Ever since upgrading to the Zurich release, on loading a page one of two things will sometimes occur: 1. The unified header menu item drop-downs will appear unaligned and a bit corr...

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Creating Software Installation Records

Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...

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Uncovering the Secrets of the 2026 Best Employee Experience Contest Winners

The annual Best Employee Experience Contest spotlights exceptional employee experiences across the ServiceNow ecosystem. This year, the contest reflects where our customers are headed: beyond the portal, into AI-powered, action-oriented experiences t...

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Limit Assist Consumption by Designing AI Agents which Avoid Loops

Introduction: Welcome! This article is part of a series from the ServiceNow AI Center of Excellence (CoE) team. Our goal is to help customers implement and adopt AI Agents on ServiceNow. One key challenge when designing AI Agents is eliminating recur...

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Best Practices

Resolved! Platform analytics schedule export as PDF being truncated

Dear Community We have an instance where a dashboard built within platform analytics and being shared to other users via pdf and email is being truncated. We have created a data visualisation using a pivot table and when I include this visualisation...

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Virtual Agent Assessment Simulator (Xanadu)

Alert level: critical.Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support

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Resolved! Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.

in my DEV instance I created a new ticketing application. It was all created in a update set, it was tested and working exactly as designed. I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance. ...

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Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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Buttons not working & form read-only for ITIL users in Service Operations Workspace(Remediation task

Hi all,I’m working on the Vulnerability Response (VR) module and facing an issue in Service Operations Workspace (SOW).Setup:We have both Security Operations Workspace (SecOps) and Service Operations Workspace (SOW).Users with ITIL role have access t...

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UI Builder : Next Experience
Workspace : Next Experience

Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

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Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)

Has anyone created a Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)? Is there a REST API available to allow for this?

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Share pages across Experiences

In ServiceNow, Workspaces are modern UIs built for specific personas or roles. They focus on the core tasks these users need to complete. Today, there are more than 50 out-of-the-box Workspaces shipped by ServiceNow. With so many available, it’s not...

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